The Arizona Telemedicine Program Blog

Seeking a virtual care platform? Here are seven critical questions to ask your vendor before you make your choice.

Telemedicine has inevitably reached its pinnacle during the recent public health emergency. Virtual care has evolved as the new norm in the healthcare industry. However, it is subject to technological barriers and limitations, which must necessarily be addressed to deliver quality care.

Start with these vital questions with your telemedicine vendor to hone in on the best telehealth solution for your practice:

The Arizona Telemedicine Program (ATP) has been hosting in-person telemedicine training events for over 20 years with approximately 1000 participants.

Due to the COVID-19 pandemic, all of that changed seemingly overnight, and not only for ATP, but for many organizations across all industries.  As the Distance Education and Event Coordinator for ATP, it was time to think outside the box and get creative. We already had a platform for hosting hour-long webinars, but could we transition an all-day, traditionally in-person training program utilizing the same platform?

COVID-19 has induced a hike in telemedicine adoption, and its application to primary care is expected to last forever.

The healthcare providers in the U.S. have been investing paramount efforts in making more services available via telehealth for years. However, the real value of telemedicine has only been realized in the wake of the coronavirus pandemic, with strong dictates of social distancing and economic lockdown. COVID-19 has essentially paved the path for an inevitable telemedicine revolution, pushing it forward by a decade, if not more.

Telemedicine has always been deemed inadequate in delivering quality care due to the lack of in-person contact. Primary care has always rested on the assumption that telemedicine would be unsatisfactory and inefficient because it lacks in-person contact. This myth has been exposed to the outbreak of the COVID-19 pandemic; it’s safer, more convenient, and much faster than the traditional primary care delivery models.

Every summer the five regional Arizona Area Health Education Centers (AzAHEC) join forces to put together a program to expose high school students to the vast array of health careers. Called Future Health Leaders (FHL), the initiative typically selects 40 high school students from across the state to reside at one of the state’s Universities for a week-long experience discovering health professions.

The COVID-19 pandemic has completely transformed our world in a matter of a few months. Issues that have prevailed for years like healthcare access disparity, have become exacerbated even though agencies have put forth their best efforts to mitigate the effects.

Carol Lewis, a manager for community health education (CHE), has experienced the effects of this inequality firsthand in Yavapai County. Yavapai county is a county in central Arizona with approximately 235,100 inhabitants of which about 46,000 live in its largest city of Prescott Valley. It’s population is spread over 8,128 square miles leading to a population density of about 26 people per square mile.

By now, I think we have all heard about the surge of temporary waivers, relaxations of Medicare coverage restrictions, regulatory changes and flexibilities, and governors’ orders allowing for the expansion of telehealth during the COVID-19 Public Health Emergency (PHE).

This is all great news for telehealth – for now. Medicare telehealth services increased by 11,718 percent between March and April, and other payers are reporting similar increases. But what happens when the PHE is over? And when will the PHE be over?

So far, the Health & Human Services (HHS) Secretary has renewed the PHE once, in April, for 90 days. HHS has announced its intent to renew it again this month, meaning the PHE would then expire October 21, unless renewed again or declared over before that date.

The Arizona Telemedicine Program’s T-Health Institute (Institute for Advanced Telemedicine and Telehealth) is charged with developing innovative medical science curriculum throughout the education continuum in Arizona and throughout the Unites States.  Since its creation in 2004 by the Arizona State Legislature, and initially supported by targeted funding in the federal budget, the T-Health Institute has facilitated over 100 webinars and helped publish over 200 blogs articles.  It has supported innovative education research for STEM training, K-12 medical science education, early college curriculum development, and interprofessional education.  T-Health is currently engaged in developing telemedicine curriculum for medical students.

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