The Arizona Telemedicine Program Blog, Category: Patients

AI in Telemental Health: Rather than replacing clinicians, AI works best as a "clinical co-pilot" that boosts efficiency and supports better decisions. It can flag high-risk patients for early intervention, extend care between visits through tools like symptom tracking and journaling, and help keep human providers at the center of care.

From Gaming to Healing (Video Games): Once seen as isolating, video games are now valuable tools for mental health and rehabilitation. They foster social connection, build coping skills and empathy, and make repetitive therapy more engaging through game elements like goals and rewards, helping improve patient outcomes.

We identified significant policy changes when recently reviewing several commercial payer policies on remote monitoring: reduction in diseases that qualify for remote physiological monitoring (RPM) or complete deletion of remote therapeutic monitoring (RTM).

Aetna

Aetna’s policy was updated on 2/27/26 and limits RPM) to three diseases:

From Dr. Steven Hansen’s Arizona Humane Society office, you may have heard a sigh of relief when Arizona Gov. Katie Hobbs signed Senate Bill 1053 into law on May 9. Beginning in August, veterinarians licensed in the state will legally be able to provide veterinary care through telemedicine, a care alternative many have become accustomed to on the human side of healthcare.

Imagine delivering a baby at 24 weeks gestation, or three months early. You deliver at the hospital closest to your house or the one that your OB/GYN recommends.  Exploring the quality of care outcomes in that facility are not at the forefront of your mind. Wanting a healthy baby, or even a baby that simply survives, free of life-altering complications, becomes your goal. Quickly after this baby is born, he is whisked away to the neonatal intensive care unit (NICU), and it may be hours or sometimes even days before you see him again. The clinicians in that unit are trying their very best and they are providing excellent care: or are they? How do you know? Without questioning the intent or skill of clinicians, the data show that the quality of NICU care varies from unit to unit, and one complication in particular can vary widely: necrotizing enterocolitis (NEC). For this condition, there is a core of evidence-based prevention interventions that are essential to reduce the risk of contracting NEC. Perhaps most importantly among these tactics is giving baby the mom’s own milk, using a feeding protocol, limiting antibiotic and antacid exposure, and considering strategies for timely recognition. NEC-Zero is a prevention bundle for NEC and our team has made a concerted effort to share it freely so any unit in any location can deliver excellent care to any baby. However, improving quality is a difficult task, and it requires a committed team to implement the best evidence in the NICU.