Company Name: ARGO | Healthcare Contact Center Services
Address:
1791 O.G. Skinner Drive
West Point, Georgia 31833
USA
855-511-1123
Contact Information:
Michael Roy
Sr. Vice President
303-886-3823
mroy@argocontact.com
Year Incorporated or Founded:
2003
State Incorporated or Founded:
Colorado
Healthcare Model:
Patient education/engagement service
Corporate Structure:
Private for-profit
Corporate Structure - Other:
ARGO is a private for profit, but also qualifies through its managed services alliance as a non-profit and disadvantaged business.
Description of Services:
ARGO partners with telehealth providers, healthcare providers (primary and specialty) and health plans delivering managed patient engagement. Examples of services include: clinical and non-clinical outsourced resources for telehealth, remote patient monitoring, patient scheduling, eligibility, claims and related contact center and back office services. ARGO can provide supplemental or primary contact center services, telehealth and omnichannel telephony platforms as part of its services.
ARGO provides managed telehealth, patient engagement, schedule and remote patient monitoring for primary and specialty care providers as well as health plan services. ARGO can provide supplemental or primary contact center services, telehealth and omnichannel telephony platforms as part of its services.
ARGO would be pleased to work as a supplemental telehealth resources and contact center services provider for any Arizona Telemedicine Program members.
Teleservices - Other:
ARGO provides the contact center operations that assist patients with telehealth (pre-visit processes, scheduling, tech support, clinician and non-clinician engagement) and other direct engagement and back-office services, currently serving an extensive range of tele-clinical specialties.Rapid deployment needs such as COVID hotline and vaccine scheduling are also available.
Ancillary Services:
Health call center, Patient engagement
Ancillary Services - Other:
Services can be provided in US-only; Mexico/Central America for bilingual support; Philippines can provide nurse clinicians trained for US operations. Some clients elect to utilize a mix of geographies and skills.
Currently providing services in:
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Teleproviders Locations - other:
Philippines, Baja California (MX)
Teleproviders are physically located in:
Arizona, Florida, Georgia, Maine, New York
Entities company currently partners or is willing to partner with:
Accountable Care Organizations, Federally Qualified Health Centers, Government agencies, Rural hospitals, Urban/suburban Hospitals, Insurers, Private physician practices, Urgent care centers
Entities company currently partners or is willing to partner with - Other:
Currently: Provider, Insurer and Government a
How many patients / direct consumers is your company serving:
20-49
Number full-time MD/DO telehealth professionals:
1-5
Number part-time MD/DO telehealth professionals:
0
Number full-time NP telehealth professionals:
1-5
Number part-time NP telehealth professionals:
0
Number full-time PA telehealth professionals:
0
Number part-time PA telehealth professionals:
0
Number full-time LMSW/MSW telehealth professionals:
0
Number part-time LMSW/MSW telehealth professionals:
0
Number full-time PhD telehealth professionals:
0
Number part-time PhD telehealth professionals:
0
Number full-time RN telehealth professionals:
31-40
Number part-time RN telehealth professionals:
0
Number full-time PharmD telehealth professionals:
0
Number part-time PharmD telehealth professionals:
0
Number full-time other:
71-80
Number part-time other:
0
Other telehealth professionals:
Non-clinical healthcare specialists. These may serve roles for telehealth pre-visits, tech support, claims and eligibility and other capacities not requiring clinicians.
After licensing and credentialing, average time to initiate services to new partner/customer:
Less than 1 month
Telemedicine systems used to connect to customers:
Multiple platforms that may stand-alone or be utilized in complement with client EHR. ARGO core platforms are cloud-based, HIPAA compliant, PCI and SOC 2 certified. Omnichannel telephony platform can utilize SIP or alternative connection methods based on client configurations.
Electronic health records (EHR) incorporated in services:
No
How EHR interfaces with the EHR of the referring/consulting site:
ARGO does not provide the EHR as a primary service. We can provide a CRM function or partner with a preferred EHR if desired.
Wait time for consultation for emergency services:
Not applicable
Wait time for consultation for nonemergent services:
Other (please specify)
Nonemergent Services wait time other:
ARGO can create nonemergent services with staffing and platforms based on client needs.
Number teleconsults performed 2018:
1200
Number teleconsults performed 2019:
1200
Number teleconsults performed 2020:
800
Provides Billing Services:
Other (please specify)
Provides Billing Services - Other:
ARGO provides RCM services including live agent (inbound + outbound voice) and automated (email, SMS text, visual IVR services for post-billing revenue management.
Payers billed:
Medicare, Private payers (e.g., Blue Cross Blue Shield, Cigna, UnitedHealthcare, Aetna)
Describe how your teleproviders are recruited and selected:
ARGO utilizes custom recruitment for general healthcare roles (non-clinician) and telephonic / telemed providers across select channels for qualified candidates. In the Philippines, ARGO has three (3) nursing schools that feed into our healthcare contact center operations.
Company Payment Model:
Other (please specify)
Other Payment Model:
ARGO offers standard Fee for Service (hourly, per minute) and may offer per event (per call, per session) with suitable volumes and historical arrival patterns that support a viable staffing operational model.
Complies with HIPAA and HITECH:
Yes
Minimum monthly consultation requirement:
more than 500
Minimum number of hospital beds:
201-500
Minimum number of ICU or NICU beds:
Information not available
Additional company information:
ARGO offers a partner service to align people, processes and technology focused on healthcare contact center, telehealth, post-discharge and back office services. Often we come alongside a client's existing staff to help scale, improve patient experience and bring innovation (processes and technology). We welcome simple, informal discovery calls to understand a practice's or insurer's objectives and assess if we can help. We only engage if we can help an organization to provide superior patient experience (CSAT, NPS scores), lower costs to serve, enhance revenues or other essential returns on investment (ROI).
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