Company Name: Welcome Home Health
Address:
1409 FRANKLIN ST SUITE 201
Vancouver, Washington 98660
USA
503-704-5697
Contact Information:
VANESSA MCLAUGHLIN
MPH
Founder/CEO
503-704-5697
vanessa@welcomehomehealth.com
Year Incorporated or Founded:
2012
State Incorporated or Founded:
Washington
Healthcare Model - Other:
Welcome Health provides 24/7 Care Transition and Coordination services for Patients
Corporate Structure:
Private for-profit
Description of Services:
The concept is so simple, yet so valuable: provide patients and their caregivers a 24/7 single point of access to their health care community. Welcome Home Health delivers an in-home post discharge experience guiding patient compliance with discharge orders/care plans. Video Health Advocates coach patients during scheduled daily consults. WHH medical team completes medicine reconciliation within 24 hours of onboarding, and provides clinical triage all the way to 911 when needed. The result is a physician-led, data driven comprehensive care transition service. It's called "Healthy @ Home". And we built it to scale!
Teleservices:
Allergy, Cardiology, Chronic disease management, Diabetology, Geriatrics, Homecare, Hospice, Infectious disease, Integrated care, Long-term care, Behavioral/mental health, Neonatology, Orthopedics, Pain management, Patient monitoring (remote), Pediatrics, Pharmacology, Preventive care, Primary care, Rehabilitation, Stroke, Surgery, Wound care
Teleservices - Other:
Welcome Home Health utilizes discharge orders and care plans to support patients post discharge return to health.
Ancillary Services:
Health call center, Language interpretation services, Patient education, Patient engagement
Ancillary Services - Other:
In supporting patients and caregivers adherence to care plans, Health Advocates provide patient education, demonstrate use of biometric equipment. Language interpretation services are available for patients ESL patients.
Currently providing services in:
Nevada, New York, Oregon, Washington
Healthcare professionals have licenses in:
Alabama, Arizona, California, Colorado, Florida, Idaho, Nevada, New York, Oregon, Texas, Washington
Teleproviders are physically located in:
Colorado, Florida, New York, Oregon, Washington
Entities company currently partners or is willing to partner with:
Accountable Care Organizations, Assisted living facilities, Community mental health clinics, Employers, Federally Qualified Health Centers, Government agencies, Government workers, Rural hospitals, Urban/suburban Hospitals, Insurers, Military bases, Nursing homes, Private physician practices, Senior communities, Skilled nursing facilities, Urgent care centers
How many patients / direct consumers is your company serving:
6-19
Number full-time MD/DO telehealth professionals:
1-5
Number part-time PhD telehealth professionals:
1-5
Number full-time PharmD telehealth professionals:
1-5
Number full-time other:
6-10
Number part-time other:
1-5
Other telehealth professionals:
WHH is a physician led company utilizing health advocates to support direct patient engagement. When patient identifies a health issue ER physician or Pharmacist is connected to patient to triage. We support patients all the way to 911 needs.
After licensing and credentialing, average time to initiate services to new partner/customer:
Less than 1 month
Telemedicine systems used to connect to customers:
WHH platform engages partners, Vivify telemonitoring and Zoom video.
Electronic health records (EHR) incorporated in services:
Yes
How EHR interfaces with the EHR of the referring/consulting site:
Immediate interface to EHR is conducted through administrative access to health system EHR. Long term access is completed through API portal access.
Company uses an electronic health record system that is certified by ONC:
Yes
Edition ONC HIT Certification Program company's EHR is certified for:
2014 edition
Emergency Services wait time other:
WHH is a post discharge service for patients who have required ER attention and discharge arrangements. WHH is available immediately to patient and can start program within 1-24 hours of discharge
Nonemergent Services wait time other:
WHH supports patients ongoing needs post visit or discharge/care plan for acute or chronic conditions. WHH is available immediately to patient and can start program within 1-24 hours of discharge
Provides Billing Services:
No
Payers billed:
Other Payers Billed:
WHH contracts directly with businesses and government to deliver services to patient panels.
Describe how your teleproviders are recruited and selected:
WHH recruits to support states in which we have patients and caregivers. Telemedicine background, board certified, and good standing in states in which they are licensed are required. Providers are selected specifically for good patient engagement, triage and communication capabilities.
Other Payment Model:
WHH contracts directly with business, government and insurers to support patient panels. The model is a per patient fee, subcription or an insurance policy model.
Complies with HIPAA and HITECH:
Yes
Minimum monthly consultation requirement:
11-25
Additional company information:
Welcome Home Health key team members have been in the telemedicine business for the past 20 years. Founder developed program at VA VISN 20 in the early stages of telemedicine service delivery in the US. Founder has led industry council for ATA and served on board of ATA. Welcome Home Health is award winning including Connect Health Innovator 2015, Comcast Regional Technology Innovator Award, 2016. Member of Washington State Medical School, Technology and Service Incubator program, and Colorado's Catalyst IHT Health Innovation Center.
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