Language interpreter service, Medical specialty service provider to healthcare providers, Medical specialty service provider to non-healthcare systems, Patient education/engagement service
Corporate Structure:
Public not-for-profit
Description of Services:
The Institute for Digital Health & Innovation at the University of Arkansas for Medical Sciences facilitates the implementation of education, clinics, research, and outreach through interactive video (IAV). Working with organizations throughout Arkansas and across the country, the Institute can provide training and program development support to any institution requesting assistance. We collaborate with leaders to identify health disparities impacting rural communities. We also deliver over 20 telemedicine programs that bring together specialists, physicians, healthcare providers, and patients. In addition, the Institute manages UAMS e-Link, one of the largest telehealth networks in the nation, with over 25 years of experience in providing telehealth services for various health conditions thus allowing for the facilitation and the delivery of distance health and learning services to thousands of Arkansans every year. The network securely connects and partners with nearly 500 healthcare, higher education, public safety, and research facilities in unserved, underserved, and economically distressed areas throughout Arkansas. UAMS e-Link has over 1,482 endpoints, thus enabling each entity to transmit and receive real-time care and education in all 75 counties. In 2018, UAMS e-Link facilitated an average of 48,000 connections per month.
Continuing education, Continuing medical education, Distance education, Health call center, Language interpretation services, Patient education, Support groups
Currently providing services in:
Arkansas, Kansas
Healthcare professionals have licenses in:
Arkansas, Oklahoma
Teleproviders are physically located in:
Arkansas
Entities company currently partners or is willing to partner with:
Accountable Care Organizations, Assisted living facilities, Community mental health clinics, Correctional facilities, Educational institutions, Employers, Federally Qualified Health Centers, Government agencies, Rural hospitals, Urban/suburban Hospitals, Nursing homes, Patients/consumers directly, Private physician practices, Schools, Senior communities, Skilled nursing facilities, Urgent care centers
How many patients / direct consumers is your company serving:
100+
Number full-time MD/DO telehealth professionals:
16-20
Number full-time NP telehealth professionals:
6-10
Number full-time PA telehealth professionals:
1-5
Number full-time RN telehealth professionals:
1-5
Number full-time other:
1-5
Other telehealth professionals:
Ultrasonographers
After licensing and credentialing, average time to initiate services to new partner/customer:
4-5 months
Telemedicine systems used to connect to customers:
Cisco, SIP, H.323
Electronic health records (EHR) incorporated in services:
Yes
How EHR interfaces with the EHR of the referring/consulting site:
Epic
Company uses an electronic health record system that is certified by ONC:
Information not available
Wait time for consultation for emergency services:
20-30 minutes
Wait time for consultation for nonemergent services:
Within 24 hours
Provides Billing Services:
Yes, we do the billing
Payers billed:
Medicare, Medicaid, Private payers (e.g., Blue Cross Blue Shield, Cigna, UnitedHealthcare, Aetna), Tricare
Describe how your teleproviders are recruited and selected:
University of Arkansas for Medical Sciences staff.