Ochsner Health System
Company Name: Ochsner Health System
Address:
1221 South Clearview Parkway
Building A, 2nd Floor
New Orleans, Louisiana 70123
USA
504-842-4204
Contact Information:
April Radford
MBA
System VP of Telehealth
504-703-8067
aradford@ochsner.org
Year Incorporated or Founded:
1998
State Incorporated or Founded:
Louisiana
Healthcare Model:
Integrated healthcare system (MCO), Medical specialty service provider to healthcare providers, Medical specialty service provider to non-healthcare systems
Corporate Structure:
Private not-for-profit
Description of Services:
Beginning in 1998 with pediatric cardiology, CareConnect 360--Ochsner's Telehealth program-- helps hospitals, clinics, and patients receive personalized, on-demand coverage for all their healthcare needs. Nearly 100 hospitals and clinics can connect with Ochsner specialists anytime, day or night, using advanced audio/video software and continuous remote monitoring technology for the most critical patients. Ochsner's CareConnect 360 team assesses each hospital's specific needs to develop appropriate telemedicine resources. Ochsner clinicians interact with patients, families and on-site clinicians, helping local health care facilities quickly and effectively treat patients with critical or complex conditions. This reduces the need for costly transfers, ensures continuity of care and helps the hospital avoid upfront capital investments. Direct-to-patient telehealth services for urgent care, primary care, and subspecialty care allows patients to be seen with a greater attention to access, convenience, and quality - giving them the right care, in the right place, at the right time. Ochsner is proud to partner with employers, payors, and industry leaders in telehealth across the Gulf South, and new programs with national and international reach are underway.
Teleservices:
Addiction, Allergy, Autism, Bariatrics, Cardiology, Chronic disease management, Dementia, Dermatology, Diabetology, Endocrinology, Epilepsy, Emergency medicine, Gastroenterology, Geriatrics, Gynecology, Hematology, Hepatology, Homecare, Hospice, Hospitalist, ICU (intensive care unit), Infectious disease, Integrated care, Internal medicine, Long-term care, Maternal & fetal medicine, Menopause care, Behavioral/mental health, Mobile health (mHealth), Neonatology, Nephrology, Neurology, Neuro-psychological testing, Nursing, Nutrition, Obstetrics, Ophthalmology, Orthopedics, Otorhinolaryngology (ENT), Palliative care, Pathology, Patient monitoring (remote), Pediatrics, Pharmacology, Preventive care, Primary care, Psychiatry, Psychology, Pulmonary medicine, Radiology, Rehabilitation, Rheumatology, Speech language pathology, Stroke, Substance abuse, Surgery, Urgent care, Urology, Weight control, Wound care
Teleservices - Other:
Additional focus on digital medicine for home patient monitoring
Ancillary Services:
Continuing education, Continuing medical education, Distance education, Health call center, Language interpretation services, Patient education, Patient engagement, Support groups
Ancillary Services - Other:
All robust and available with Ochsner Health System
Currently providing services in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Healthcare professionals have licenses in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Teleproviders Locations - other:
The vast majority of our hospital and clinic-based providers are located in Louisiana, with one stroke neurologist in New Jersey. But, our urgent care partners have licenses to cover all 50 states, and some live in those states (partnership with the AmWell OCG). In 2020, we anticipate our own virtual provider network will have multiple state/regional coverage.
Teleproviders are physically located in:
Louisiana, New Jersey
Entities company currently partners or is willing to partner with:
Accountable Care Organizations; Assisted living facilities; Educational institutions; Employers; Federally Qualified Health Centers; Rural hospitals; Urban/suburban Hospitals; Insurers; Nursing homes; Patients/consumers directly; Private physician practices; Schools; Senior communities; Skilled nursing facilities; Urgent care centers
How many patients / direct consumers is your company serving:
50-99
Number full-time MD/DO telehealth professionals:
6-10
Number part-time MD/DO telehealth professionals:
251-300
Number part-time NP telehealth professionals:
6-10
Number part-time PA telehealth professionals:
6-10
Number part-time LMSW/MSW telehealth professionals:
1-5
Number part-time PhD telehealth professionals:
1-5
Number part-time RN telehealth professionals:
26-30
Number full-time PharmD telehealth professionals:
11-15
Number full-time other:
41-50
Other telehealth professionals:
Others = e-sitters, health coaches
After licensing and credentialing, average time to initiate services to new partner/customer:
Less than 1 month
Telemedicine systems used to connect to customers:
Several: Vidyo, Cisco, Tytocare, Phillips, Paragen, Epic, Vital enterprise radiology imaging
Electronic health records (EHR) incorporated in services:
Yes
How EHR interfaces with the EHR of the referring/consulting site:
Epic-based, but we also incorporate agnostic file sharing between other non-Epic partners. The majority of clinical documentation occurs in Epic.
Company uses an electronic health record system that is certified by ONC:
Yes
Edition ONC HIT Certification Program company's EHR is certified for:
2014 edition
Wait time for consultation for emergency services:
5-10 minutes
Wait time for consultation for nonemergent services:
Within 24 hours
Number teleconsults performed 2018:
51,658
Provides Billing Services:
Yes, we assist the clinical sites with billing
Payers billed:
Medicare, Medicaid, Private payers (e.g., Blue Cross Blue Shield, Cigna, UnitedHealthcare, Aetna), Tricare
Describe how your teleproviders are recruited and selected:
Two primary ways: - recruitment from our 1500 employed physicians to expand their own practice to provide telehealth services - recruitment from outside our organization to work within our Virtual Provider Network
Other Payment Model:
Blend of subscription, contract, and fee-for-service. Depends upon the service provided.
Complies with HIPAA and HITECH:
Yes
Minimum monthly consultation requirement:
no minimum
Minimum number of hospital beds:
no minimum
Minimum number of ICU or NICU beds:
no minimum
Additional company information:
The growth of Ochsner CareConnect 360, expanding telehealth and digital medicine solutions across our region, allows patients to receive the highest level of care at the highest level of convenience. We welcome opportunities for new partnerships from other healthcare providers, employers, payors, educational institutions, and technology companies to continue to lead healthcare in the digital age.
Joined the Directory: 09/11/2019
Information Last Updated: 09/12/2019