Company Name: Lionrock Behavioral Health, Inc.
Address:
911 Lakeville St. #322
Petaluma, California 94952
United States
800-258-6550
Contact Information:
Bahan McDermott
Vice President of Admissions
800-258-6550
info@lionrockrecovery.com
Year Incorporated or Founded:
2011
State Incorporated or Founded:
California
Healthcare Model:
Direct to consumer, Medical specialty service provider to non-healthcare systems, Patient education/engagement service
Corporate Structure:
Private for-profit
Description of Services:
Lionrock provides online drug and alcohol counseling services at various commitment levels ranging from Peer Support to Outpatient and Intensive Outpatient Treatment. Our programs are accredited by the Joint Commission. Since 2011, we've been mixing best practices treatment knowledge, experienced clinical team, and leading-edge mobile Internet technologies to help people worldwide. Our program features group sessions where patients can discuss feelings and experiences with peers, as well as weekly individual sessions between patient and counselor. Each of our clients receives an individualized treatment plan that sets out the goals the patient will be working on during treatment. Lionrock's treatment center is online, in video conference, and we host support group meetings online too.
Teleservices:
Addiction, Behavioral/mental health, Psychology, Substance abuse
Ancillary Services:
Continuing education, Patient education, Patient engagement, Support groups
Currently providing services in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Healthcare professionals have licenses in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Teleproviders are physically located in:
Alabama, Arizona, California, Colorado, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Washington, West Virginia, Wisconsin, Wyoming
Entities company currently partners or is willing to partner with:
Accountable Care Organizations, Community mental health clinics, Educational institutions, Employers, Federally Qualified Health Centers, Government agencies, Government workers, Rural hospitals, Urban/suburban Hospitals, Insurers, Military bases, Patients/consumers directly, Private physician practices, Schools, Senior communities, Tribal agencies, Urgent care centers
Number of entities (agencies, hospitals, clinics, etc. – not including patients/consumers directly) currently served:
6-19
How many patients / direct consumers is your company serving:
100+
Number part-time MD/DO telehealth professionals:
1-5
Number full-time LMSW/MSW telehealth professionals:
21-25
Number part-time LMSW/MSW telehealth professionals:
11-15
Number full-time PhD telehealth professionals:
1-5
Number full-time other:
81-90
Number part-time other:
21-25
Other telehealth professionals:
Licensed Professional Counselors (LPC)
Licensed Marriage and Family Counselors (LMFT)
Licensed Mental Health Counselors (LMHC)
Licensed Chemical Dependency Counselor (LCDC)
Licensed Alcohol and Drug Counselor (LADC)
Licensed Marriage and Family Counselors (LMFT)
Licensed Mental Health Counselors (LMHC)
Licensed Chemical Dependency Counselor (LCDC)
Licensed Alcohol and Drug Counselor (LADC)
After licensing and credentialing, average time to initiate services to new partner/customer:
Less than 1 month
Telemedicine systems used to connect to customers:
Zoom
Electronic health records (EHR) incorporated in services:
Yes
How EHR interfaces with the EHR of the referring/consulting site:
Company provides records from our EHR to the referring/consulting site by HIPAA compliant secure download.
Company uses an electronic health record system that is certified by ONC:
No
Wait time for consultation for emergency services:
Not applicable
Wait time for consultation for nonemergent services:
Within 24 hours
Number teleconsults performed 2018:
12,377
Number teleconsults performed 2019:
23,017
Number teleconsults performed 2020:
63,333
Number teleconsults performed 2021:
90,000
Number teleconsults performed 2022:
93,000
Provides Billing Services:
Yes, we do the billing
Payers billed:
Private payers (e.g., Blue Cross Blue Shield, Cigna, UnitedHealthcare, Aetna), Consumer
Other Payers Billed:
Business to business
Describe how your teleproviders are recruited and selected:
Lionrock evaluates potential counselors on objective criteria. Candidates are scored based SAMHSA TIP46 Exhibit 3.3 or equivalent. The interview team will consist of a minimum of one representative from the clinical staff and a minimum of two before a hiring decision is made. Interviews will be conducted by video conference to see how the candidate conducts themselves on camera. Staff members who meet preliminary criteria via phone and video conference interview, will participate in a final interview. Conditional offer letters are sent to individuals who have been considered for hire. All personnel for whom licensure is required by law, shall maintain current licensure by the appropriate body in the state of licensure and shall practice only within their scope of practice. A counselor’s credentials are verified by the primary source, prior to the clinician’s start date and maintained in the personnel file. Background checks are completed on all prospective employees.
Company Payment Model:
Fee for service
Complies with HIPAA and HITECH:
Yes
Minimum monthly consultation requirement:
no minimum
Additional company information:
At Lionrock Recovery our mission is to provide comprehensive, respectful and effective outpatient substance abuse treatment. We are committed to providing a safe and nurturing environment for clients and their families to gain assistance and support to combat addiction. We understand that treatment needs to be individualized and tailored to meet the clinical needs of each client. We believe that it is not only important but imperative for clients to learn to utilize and develop a sober support system, so we will assist clients in achieving and maintaining that goal. We realize that relapse is a possibility for all clients seeking recovery from active addiction so we will help each client create a relapse prevention plan that addresses their specific triggers. We know that good intentions alone won’t keep a client clean and sober, they need information, education and practical tools. We will provide current and accurate information regarding addiction, abuse, and recovery. We understand that addiction is a family disease so we will invite the family and loved ones to participate in the treatment process.
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