Company Name: Linguava Interpreters
Address:
12106 NE Marx St
Portland, Oregon 97220
United States
5032658515
Contact Information:
David Brackett
CHI Spanish Interpreter
CEO
800-716-1777
Sales@linguava.com
Year Incorporated or Founded:
2010
State Incorporated or Founded:
Oregon
Healthcare Model:
Language interpreter service
Healthcare Model - Other:
Translation and Localization. Interpreter Training. Provider Training on Language Access topics
Corporate Structure:
Private for-profit
Description of Services:
Linguava is a full-service provider of translation, localization and on-demand interpretation solutions (including ASL) whose roots started in healthcare/wellness and remains our singular focus today. We offer support across 250+ languages and dialects through Telephonic Interpretation (OPI), Video Remote Interpretation (VRI), Scheduled Video Interpretation (SVI). ISO 17100, ISO 9001, ISO 18587 Certified for Quality Assurance.
Linguava also provides comprehensive training for aspiring and working interpreters in addition to provider training on language access topics.
Teleservices - Other:
Interpretation and Translation
Ancillary Services:
Continuing education, Language interpretation services
Ancillary Services - Other:
Translation and Localization Services
Currently providing services in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, American Samoa, Northern Mariana Islands, Micronesia, Palau, Guam, Puerto Rico, Marshall Islands, US Virgin Islands
Entities company currently partners or is willing to partner with:
Accountable Care Organizations, Assisted living facilities, Community mental health clinics, Correctional facilities, Educational institutions, Employers, Federally Qualified Health Centers, Government agencies, Government workers, Rural hospitals, Urban/suburban Hospitals, Insurers, Military bases, Nursing homes, Patients/consumers directly, Private physician practices, Schools, Senior communities, Skilled nursing facilities, Tribal agencies, Urgent care centers
Number of entities (agencies, hospitals, clinics, etc. – not including patients/consumers directly) currently served:
100+
How many patients / direct consumers is your company serving:
100+
Number part-time MD/DO telehealth professionals:
0
Number part-time NP telehealth professionals:
0
Number part-time PA telehealth professionals:
0
Number part-time LMSW/MSW telehealth professionals:
0
Number part-time PhD telehealth professionals:
0
Number part-time RN telehealth professionals:
0
Number part-time PharmD telehealth professionals:
0
Number part-time other:
0
Other telehealth professionals:
Healthcare Interpreters
After licensing and credentialing, average time to initiate services to new partner/customer:
Less than 1 month
Telemedicine systems used to connect to customers:
Zoom, MS Teams, Doxy.me, eVisit, Doximity, WebEx, RingCentral, BoostLingo
Electronic health records (EHR) incorporated in services:
Yes
How EHR interfaces with the EHR of the referring/consulting site:
Call logs are stored within a HIPAA secure customer portal.
Company uses an electronic health record system that is certified by ONC:
Information not available
Wait time for consultation for emergency services:
0-5 minutes
Wait time for consultation for nonemergent services:
Other (please specify)
Nonemergent Services wait time other:
Services can be scheduled to the needs of our customers.
Provides Billing Services:
Yes, we do the billing
Payers billed:
Other Payers Billed:
Medicaid/Medicare in the state of Oregon. Workers' Compensation in the state of Oregon. All other services are billed to the requesting facility (healthcare provider).
Describe how your teleproviders are recruited and selected:
All Linguava interpreters receive a detailed orientation regarding National Standards of Practice and Ethics for healthcare interpreters. In our onboarding process for employees or subcontractors, individuals must attend an orientation training session which includes legal compliance with: Health Information Portability and Accountability Act (HIPAA), Personally Identifiable Information (PII), Personal Health Information (PHI), and the Americans with Disabilities Act (ADA). A test is conducted at the end of the training/onboarding session to validate understanding of what has been discussed and trained on. This training is provided at every interpreter onboarding session. Linguava ensures employees and contractors act in an ethical manner through multiple avenues.
Linguava takes pride in ensuring the following about our interpreters:
✔ Individually screened to ensure quality
✔ Strictly adhere to National Standards of Practice and Ethics for Healthcare Interpreters
✔ Strictly adhere to the Registry of Interpreters for the Deaf Code of Professional Conduct
✔ Receive customer service training
✔ Must pass a background check
✔ Are subject to comprehensive, mandatory training requirements
✔ Extensive training regarding the maintenance of client confidentiality
✔ Conform to HIPAA Regulations
✔ ADA Compliant
All of our contracted interpreters have passed a background check prior to being offered a contract with Linguava.
Linguava takes pride in ensuring the following about our interpreters:
✔ Individually screened to ensure quality
✔ Strictly adhere to National Standards of Practice and Ethics for Healthcare Interpreters
✔ Strictly adhere to the Registry of Interpreters for the Deaf Code of Professional Conduct
✔ Receive customer service training
✔ Must pass a background check
✔ Are subject to comprehensive, mandatory training requirements
✔ Extensive training regarding the maintenance of client confidentiality
✔ Conform to HIPAA Regulations
✔ ADA Compliant
All of our contracted interpreters have passed a background check prior to being offered a contract with Linguava.
Company Payment Model:
Fee for service
Complies with HIPAA and HITECH:
Yes
Joined the Directory:
Information Last Updated: