Company Name: Electronic Caregiver, Inc.
Address:
506 S Main Street
Suite 1000
Las Cruces, New Mexico 88001
United States
575-993-4856
Contact Information:
Mark Francis
MPP
Chief Product Officer
5759934856
mfrancis@ecg-hq.com
Year Incorporated or Founded:
2009
State Incorporated or Founded:
New Mexico
Healthcare Model:
Direct to consumer, Medical specialty service aggregator, Medical specialty service provider to healthcare providers, Medical specialty service provider to non-healthcare systems, Patient education/engagement service
Corporate Structure:
Private for-profit
Description of Services:
Electronic Caregiver is a digital health technology and services company. ECG's technologies are utilized by clinical providers and non-clinical providers to deliver a variety of telehealth services: virtual visits, chronic care management, remote patient monitoring, remote therapeutic monitoring, behavioral health interventions, 24/7 personal emergency response, medication management, 24/7 physician on demand, companionship, and care coaching. ECG differentiates by providing the most engaging and intelligent platform to expand access to care and deliver impactful outcome for partners. Providers utilizing ECG services have seen a 47% reduction in hospital readmissions, clinical reduction of A1c measures for Type 2 diabetics, and a 70% expansion of inpatient capacity via hospital-at-home programs. The company's AI-powered virtual caregiver, Addison, provides companionship and care coaching to patients throughout their care journey. Providers access and manage patients through a secure HIPAA compliant web-enabled portal, which integrates into leading EHRs.
Teleservices:
Addiction, Behavioral/mental health, Cardiovascular medicine, Chronic disease management, Dementia, Dermatology, Homecare, Infectious disease, Long-term care, Mobile health (mHealth), Nursing, Nutrition, Occupational therapy, Pain management, Patient monitoring (remote), Preventive care, Urgent care
Teleservices - Other:
We are a platform for a provision of the above mention and other telemedicine services.
Ancillary Services:
Continuing education, Health call center, Language interpretation services, Patient education, Patient engagement, Support groups
Currently providing services in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Healthcare professionals have licenses in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Teleproviders are physically located in:
Arizona, Florida, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Utah
Entities company currently partners or is willing to partner with:
Accountable Care Organizations, Assisted living facilities, Community mental health clinics, Educational institutions, Employers, Federally Qualified Health Centers, Government agencies, Rural hospitals, Urban/suburban Hospitals, Insurers, Nursing homes, Patients/consumers directly, Private physician practices, Schools, Senior communities, Skilled nursing facilities, Tribal agencies, Urgent care centers
Number of entities (agencies, hospitals, clinics, etc. – not including patients/consumers directly) currently served:
100+
How many patients / direct consumers is your company serving:
100+
Number full-time MD/DO telehealth professionals:
1-5
Number part-time MD/DO telehealth professionals:
0
Number full-time NP telehealth professionals:
6-10
Number part-time NP telehealth professionals:
0
Number full-time PA telehealth professionals:
0
Number part-time PA telehealth professionals:
0
Number full-time LMSW/MSW telehealth professionals:
6-10
Number part-time LMSW/MSW telehealth professionals:
0
Number full-time PhD telehealth professionals:
1-5
Number part-time PhD telehealth professionals:
0
Number full-time RN telehealth professionals:
6-10
Number part-time RN telehealth professionals:
0
Number full-time PharmD telehealth professionals:
0
Number part-time PharmD telehealth professionals:
0
Number full-time other:
6-10
Number part-time other:
101-120
Other telehealth professionals:
Through our partnership with Lyric Health - nationwide network of physicians across specialties.
After licensing and credentialing, average time to initiate services to new partner/customer:
1-3 months
Telemedicine systems used to connect to customers:
platform-agnostic
Electronic health records (EHR) incorporated in services:
Yes
How EHR interfaces with the EHR of the referring/consulting site:
via APIs and SSO - we current integrate into Cerner, Epic, Greenway Health, HealthTECH, athenahealth, etc.
Company uses an electronic health record system that is certified by ONC:
Yes
Edition ONC HIT Certification Program company's EHR is certified for:
Combination of 2011 and 2014 editions
Wait time for consultation for emergency services:
5-10 minutes
Wait time for consultation for nonemergent services:
Not applicable
Number teleconsults performed 2019:
500
Number teleconsults performed 2020:
10,000
Number teleconsults performed 2021:
80,000
Number teleconsults performed 2022:
200,000
Provides Billing Services:
Yes, we assist the clinical sites with billing
Payers billed:
Medicare, Medicaid, Private payers (e.g., Blue Cross Blue Shield, Cigna, UnitedHealthcare, Aetna), Consumer
Describe how your teleproviders are recruited and selected:
ECG partners with Lyric Health for the physician teleproviders with whom we work. Our RNs, LCSW, Geriatic Care Managers, etc. are locally recruited. We work closely with regional medical schools, university, and health providers to recruit or providers. We have partnered with New Mexico State University (NMSU) to offer a Certificate in Telehealth for professionals interested in careers. This is a major recruiting tool for us.
Company Payment Model:
Subscription, Other (please specify)
Other Payment Model:
We are exploring at-risk arrangements around value-based care, as well.
Complies with HIPAA and HITECH:
Yes
Minimum monthly consultation requirement:
no minimum
Minimum number of hospital beds:
no minimum
Minimum number of ICU or NICU beds:
no minimum
Additional company information:
Electronic Caregiver is an Inc. 1000 company that has been recognized as a Top 3 telehealth company in the United States. We have a strong emphasis on culturally appropriate care and bilingual care so as to expand access to care.
Joined the Directory:
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