Company Name: DialCare, LLC
Address:
7400 Gaylord Parkway
Frisco, Texas 75034
USA
800-441-0380
Contact Information:
Justin Hajek
Director of Program Management
800-441-0380 x2106
justinh@dialcare.com
Year Incorporated or Founded:
2017
State Incorporated or Founded:
Texas
Healthcare Model:
Medical specialty service provider to healthcare providers, Medical specialty service provider to non-healthcare systems, Patient education/engagement service
Corporate Structure:
Private for-profit
Description of Services:
DialCare is a modern, easy-to-use telemedicine solution for non-emergency illnesses and general care, available as both a direct-to-consumer model and to the employee/employer benefit market as a customized product offering. Members have direct access to state-licensed and fully credentialed physicians, via phone or video consultations, to receive treatment and advice for common ailments, including colds, the flu, rashes and more. Physicians are available 24 hours a day, 365 days a year, giving members convenient access to quality care from home, work or on the go. When medically appropriate, a DialCare physician may prescribe a short term, non-DEA controlled medication that members can pick up at the pharmacy of their choice. Members can connect with a physician with no consult fee, and can use DialCare: for non-emergency medical issues, questions and concerns, during or after normal business hours, nights, weekends and holidays, if members live a significant distance from a primary care physician, when a primary care physician is not available, or when traveling and in need of non-urgent medical care or advice.
Teleservices:
Allergy, Internal medicine, Nutrition, Pediatrics, Preventive care, Primary care, Weight control
Ancillary Services:
Patient education, Patient engagement
Currently providing services in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Healthcare professionals have licenses in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Teleproviders are physically located in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Entities company currently partners or is willing to partner with:
Accountable Care Organizations, Educational institutions, Employers, Government agencies, Government workers, Rural hospitals, Urban/suburban Hospitals, Insurers, Patients/consumers directly, Private physician practices, Urgent care centers
Entities company currently partners or is willing to partner with - Other:
Associations, Financial Institutions, Unions
How many patients / direct consumers is your company serving:
50-99
Number part-time MD/DO telehealth professionals:
141-160
After licensing and credentialing, average time to initiate services to new partner/customer:
1-3 months
Telemedicine systems used to connect to customers:
Proprietary
Electronic health records (EHR) incorporated in services:
Yes
How EHR interfaces with the EHR of the referring/consulting site:
Patient's EHR is captured within DialCare and can be transferred to other entities as needed.
Company uses an electronic health record system that is certified by ONC:
No
Wait time for consultation for emergency services:
Not applicable
Wait time for consultation for nonemergent services:
Within 24 hours
Provides Billing Services:
Yes, we do the billing
Payers billed:
Other Payers Billed:
DialCare possesses the capability to bill any entity.
Describe how your teleproviders are recruited and selected:
DialCare follows NCQA guidelines for credentialing and re-credentialing. Physicians undergo an extensive credentialing process, including investigation into active medical licenses and malpractice coverage. Physicians are initially credentialed prior to participation, and re-credentialed every 36 months thereafter. OIG and licenses are monitored in the interim.
Other Payment Model:
DialCare can accommodate multiple payment models, including subscription, fee for service and freemium/percentage of revenue.
Complies with HIPAA and HITECH:
Yes
Minimum monthly consultation requirement:
no minimum
Minimum number of hospital beds:
no minimum
Minimum number of ICU or NICU beds:
no minimum
Additional company information:
DialCare was established in 2017 as an affiliate of Careington International Corporation. Careington was founded in 1979 and is an innovative and pioneering part of the benefits space, providing money-saving solutions for health care, wellness, lifestyle and financial services. We are a single-source solution in global product and service aggregation as well as full-scale administration, providing more than 15 million members with access to Careington's networks, products and services. DialCare leverages industry expertise, superior service, scalable support and best-in-class solutions, synonymous with the Careington brand, into the telemedicine space. DialCare has a full-service, in-house marketing department that can work with the client in creating individualized pieces to encourage engagement. Our dedicated, in-house marketing, communications and compliance departments contribute to DialCare clients' creative, content, education, communication and marketing needs. This includes, but is not limited to, "how to enroll" communication pieces, brochures, newsletters, social media content, website design, mailing and marketing initiatives, including campaigns such as direct mail, e-blasts and banner ads and educational and informational pamphlets. DialCare currently operates an in-house call center located in Frisco, Texas, less than five minutes away from our corporate headquarters. Our scalable, fully-staffed call center, with agents available 24 hours a day, 365 days a year onsite or remotely, incorporates only industry-best systems and equipment into the friendly, knowledgeable support we provide our customers.
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