Company Name: DialCare, LLC
Address:
7400 Gaylord Parkway
Frisco, Texas 75034
USA
855-335-2255
Contact Information:
Justin Hajek
Assistant Vice President of Program Management
833-640-3425 x5001
justinh@dialcare.com
Year Incorporated or Founded:
2016
State Incorporated or Founded:
Texas
Healthcare Model:
Direct to consumer, Integrated healthcare system (MCO), Medical specialty service aggregator, Medical specialty service provider to healthcare providers, Medical specialty service provider to non-healthcare systems, Patient education/engagement service
Corporate Structure:
Private for-profit
Description of Services:
DialCare is a modern, easy-to-use telemedicine solution for all markets. This robust platform connects members with licensed physicians, mental health professionals, dentists and veterinary professionals via phone or video consultations through 7 distinct services. DialCare Urgent Care provides 24/7/365 care for non-emergency medical issues and questions, while DialCare Virtual Primary Care provides primary care services and chronic care management to members ages 18 or older. DialCare Therapy members can schedule 30-minute sessions with licensed mental health professionals from 7 a.m. to 10 p.m., seven days a week, and DialCare Dialogue is student-focused therapy product designed to provide middle- and high-school students with convenient access to virtual mental healthcare sessions through their school district. DialCare Psychiatry provides members ages 14 or older with access to a dedicated psychiatrist for virtual behavioral health services from 8 a.m. to 8 p.m., seven days a week. DialCare Teledentistry is available 24/7/365 to connect members with licensed dentists for treatment and advice. DialCare Virtual Vet provides access at any time to licensed veterinary professionals for guidance about their pets. When using Urgent Care, Virtual Primary Care, Psychiatry or Teledentistry, a physician can write a prescription for a non-DEA controlled substance if medically necessary. DialCare is a valuable solution for members who live a significant distance from a medical or veterinary professional, when travelling or when their primary care physician is not available.
Teleservices:
Behavioral/mental health, Chronic disease management, Dentistry, Family medicine, Preventive care, Primary care, Psychiatry, Speech language pathology, Urgent care, Veterinary medicine
Ancillary Services:
Language interpretation services, Patient education, Patient engagement
Currently providing services in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico
Healthcare professionals have licenses in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico
Teleproviders are physically located in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico
Entities company currently partners or is willing to partner with:
Accountable Care Organizations, Assisted living facilities, Community mental health clinics, Correctional facilities, Educational institutions, Employers, Federally Qualified Health Centers, Government agencies, Government workers, Rural hospitals, Urban/suburban Hospitals, Insurers, Military bases, Nursing homes, Patients/consumers directly, Private physician practices, Schools, Senior communities, Skilled nursing facilities, Tribal agencies, Urgent care centers
Entities company currently partners or is willing to partner with - Other:
Associations, Financial Institutions, Unions
Number of entities (agencies, hospitals, clinics, etc. – not including patients/consumers directly) currently served:
100+
How many patients / direct consumers is your company serving:
50-99
Number part-time MD/DO telehealth professionals:
901-1000
Other telehealth professionals:
Therapy: 695, Dentist: 335, Virtual Vet: 18
After licensing and credentialing, average time to initiate services to new partner/customer:
1-3 months
Telemedicine systems used to connect to customers:
Proprietary-DialCare web portal or mobile app
Electronic health records (EHR) incorporated in services:
Yes
How EHR interfaces with the EHR of the referring/consulting site:
Patient's EHR is captured within DialCare and can be transferred to other entities as needed.
Company uses an electronic health record system that is certified by ONC:
No
Wait time for consultation for emergency services:
Not applicable
Wait time for consultation for nonemergent services:
Within 24 hours
Provides Billing Services:
Yes, we do the billing
Payers billed:
Medicaid, Private payers (e.g., Blue Cross Blue Shield, Cigna, UnitedHealthcare, Aetna), Consumer
Other Payers Billed:
DialCare possesses the ability to bill any entity.
Describe how your teleproviders are recruited and selected:
DialCare follows NCQA guidelines for credentialing and re-credentialing. Physicians undergo an extensive credentialing process, including investigation into active medical licenses and malpractice coverage. Physicians are initially credentialed prior to participation and re-credentialed every 36 months thereafter. OIG and licenses are monitored in the interim.
Other Payment Model:
DialCare can accommodate multiple payment models, including subscription, fee for service and freemium/percentage of revenue.
Complies with HIPAA and HITECH:
Yes
Minimum monthly consultation requirement:
no minimum
Minimum number of hospital beds:
no minimum
Minimum number of ICU or NICU beds:
no minimum
Additional company information:
DialCare, LLC is a privately held telehealth company and affiliate of Careington International Corporation, a leading non-insured health care benefit, product and service aggregator. Established in 1979, Careington has provided innovative health and wellness solutions to consumers and organizations of all sizes. Careington owns and operates some of the largest discount and PPO dental networks in the U.S., offering some of the deepest discounts on dental care. Today, we serve more than 30 million members across all industry-best companies, brands, products and services. As a part of our growth strategy, we formed DialCare in 2016 to serve as a single-source solution offering virtual health programs. Since then, DialCare has worked with several Fortune 500 companies, employers of every size or industry, associations, unions, TPAs, carriers, government municipalities, school districts, colleges and universities to provide our telehealth programs. DialCare has the expertise to work with a large volume of clients, and our solutions are scalable to meet requirements for clients of any size. We have experience scaling for new clients adding hundreds of thousands of lives with little notice. Our commitment to quality care, coupled with our innovative technology, experience in the telehealth market and expansive network make us an ideal fit for any opportunity of any size.
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