Brigham Health

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Company Name: Brigham Health
15 Francis Street
Boston, Massachusetts 02130
Contact Information:
Cheng Zhang
Director of External Virtual Care
Year Incorporated or Founded:
State Incorporated or Founded:
Healthcare Model:
Integrated healthcare system (MCO), Medical specialty service aggregator, Medical specialty service provider to healthcare providers, Medical specialty service provider to non-healthcare systems
Corporate Structure:
Private nonprofit
Description of Services:

Brigham Virtual Care Services are designed to help community hospitals and clinics close their care gap remotely. Brigham Health is a Harvard-affiliated medical institution with access to thousands of specialties and sub-specialties across many disciplines. Our virtual care team offers access to a proprietary Telehealth Consultation portal which enables real time consult management, asynchronous messaging, synchronous video consults, and can be utilized across various care settings and acuity levels.

Addiction, Allergy, Audiology, Autism, Bariatrics, Burn, Cardiology, Chronic disease management, Dementia, Dentistry, Dermatology, Diabetology, Endocrinology, Epilepsy, Emergency medicine, Gastroenterology, Genetic counseling, Geriatrics, Gynecology, Hematology, Hepatology, Homecare, Hospice, Hospitalist, ICU (intensive care unit), Infectious disease, Integrated care, Internal medicine, Long-term care, Maternal & fetal medicine, Menopause care, Behavioral/mental health, Microbiology, Mobile health (mHealth), Neonatology, Nephrology, Neurology, Neuro-psychological testing, Nursing, Nutrition, Obstetrics, Occupational therapy, Ophthalmology, Orthopedics, Otorhinolaryngology (ENT), Pain management, Palliative care, Pathology, Patient monitoring (remote), Pediatrics, Pharmacology, Physical therapy, Podiatry, Preventive care, Primary care, Psychiatry, Psychology, Pulmonary medicine, Radiology, Rehabilitation, Rheumatology, Sleep medicine, Sonography, Speech language pathology, Stroke, Substance abuse, Surgery, Toxicology, Trauma, Urgent care, Urology, Weight control, Wound care
Ancillary Services:
Continuing education, Continuing medical education, Distance education
Currently providing services in:
Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont
Healthcare professionals have licenses in:
Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont
Teleproviders are physically located in:
Connecticut, Maine, Massachusetts, New Hampshire
Entities company currently partners or is willing to partner with:
Correctional facilities; Educational institutions; Rural hospitals; Urban/suburban Hospitals; Private physician practices
How many patients / direct consumers is your company serving:
Number full-time MD/DO telehealth professionals:
Number full-time NP telehealth professionals:
Number full-time PA telehealth professionals:
Other telehealth professionals:
Our organizations currently have hundreds of engagements with community hospitals with a mix of in-person and virtual services.
After licensing and credentialing, average time to initiate services to new partner/customer:
1-3 months
Telemedicine systems used to connect to customers:
We have a suite of technology to support telemedicine services including a proprietary consult management portal, zoom conferencing platform, internally developed telehealth carts.
Electronic health records (EHR) incorporated in services:
How EHR interfaces with the EHR of the referring/consulting site:
Depends on the need of the remote site and requirements for EHR integration.
Company uses an electronic health record system that is certified by ONC:
Edition ONC HIT Certification Program company's EHR is certified for:
Combination of 2011 and 2014 editions
Other EHR:
Wait time for consultation for emergency services:
0-5 minutes
Wait time for consultation for nonemergent services:
Other (please specify)
Nonemergent Services wait time other:
Depends on the clinical need.
Provides Billing Services:
Other (please specify)
Provides Billing Services - Other:
Depends on the scope of the service and nature of the interaction. Generally, the clinical site is required to perform all patient billing.
Other Payers Billed:
Generally, the billing is performed by the originating site and our physicians are compensated on a contract basis.
Describe how your teleproviders are recruited and selected:
Brigham Health is a teaching hospital affiliated with Harvard Medical School. Our recruitment processes are incredibly thorough and competitive.
Company Payment Model:
Other (please specify)
Other Payment Model:
Contract-base payment models can vary depending on volume and needs of the client site.
Complies with HIPAA and HITECH:
Additional company information:

Brigham Health is a global organization and currently performing telemedicine services across the world.  So, we're certainly open to working with states that might be outside of New England.

Joined the Directory: 11/18/2020
Information Last Updated: 11/20/2020

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