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Company Name: Banner Health
525 West Brown Rd.
Mesa, Arizona 85201
Contact Information:
James Roxburgh
CEO, Telehealth
Year Incorporated or Founded:
State Incorporated or Founded:
Company Type:
Integrated healthcare system (MCO), Medical specialty service provider to healthcare providers, Medical specialty service provider to non-healthcare systems, Patient education/engagement service
Corporate Structure:
Private nonprofit
Description of Services:

Banner Telehealth Network provides a variety of Telehealth services across the care continuum: Tele ICU services are the cornerstone with 669 ICU beds and multiple ED's across 5 states. Banner also offers Tele Behavioral Health services for crisis intervention in 10 ED's and has recently launched integrated behavioral health support in 14 PCP offices. Requests for a tele health service are submitted through the Telehealth department, followed by completion of a readiness assessment, evaluation for feasibility by a multidisciplinary team with recommendation for implementation. Standardization of Telehealth platform, technology deployment, contracts, credentialing, licensing, billing, workflows, operationalizing, and sustainability are all considerations the Telehealth team will be working through for each consultative service line expansion/ request. We follow the Banner mission "to make healthcare easier so life can be better."

Cardiology, Endocrinology, Genetics/genetic counseling, Geriatrics, Homecare, Hospitalist, ICU (intensive care unit), Infectious disease, Integrated care, Mental/Behavioral health, Neurology, Patient monitoring (remote), Pediatrics, Psychiatry, Pulmonary medicine, Radiology, Rheumatology, Stroke, Toxicology, Urology
Tele-Services - Other:
Movement Disorders, Pediatric retinopathy
Ancillary Services:
Continuing education, Continuing medical education, Patient education
Currently providing services in:
Arizona, Colorado, Nebraska, Nevada, Wyoming
Planning to expand to in near future:
Healthcare professionals have licenses in:
Arizona, California, Colorado, Nebraska, Nevada, Wyoming
Target(s) for services:
Accountable Care Organizations; Employers; Rural hospitals; Urban/suburban Hospitals; Insurers; Patients directly; Private physician practices; Skilled nursing facilities
Number of customers (hospitals, clinics) currently served:
Number full-time MD/DO telehealth professionals:
Number part-time MD/DO telehealth professionals:
Number full-time NP telehealth professionals:
Number part-time NP telehealth professionals:
Number full-time MSW telehealth professionals:
Number full-time RN telehealth professionals:
Number part-time RN telehealth professionals:
Number full-time other:
After licensing and credentialing, average time to initiate services to new partner/customer:
4-5 months
Telemedicine systems used to connect to customers:
Vidyo, EasyShare, Univago HE, ProConnection, eCareManager, platform-agnostic
Electronic health records (EHR) incorporated in services:
How EHR interfaces with the EHR of the referring/consulting site:
Fully integrated to Cerner
Company uses an electronic health record system that is certified by ONC:
Edition ONC HIT Certification Program company's EHR is certified for:
Combination of 2011 and 2014 Editions
Emergency Services wait time other:
TeleICU 0-5 min; others service dependent
Nonemergent Services wait time other:
Contract dependent
Integrate clinical practice guidelines into teleconsultations and practice:
Provides Billing Services:
Provides Billing Services - Other:
Can do either; contract dependent
Payers billed:
Medicare, Medicaid, Private payers (e.g., Blue Cross Blue Shield, Cigna, UnitedHealthcare, Aetna), Tricare
Teleproviders are physically located in:
Arizona, California, Colorado
How teleproviders are recruited:
Recruited, interviewed and selected by Banner Telehealth leadership team
Company Payment Model:
Complies with HIPAA and HITECH:
Additional company information:
Joined the Directory: 12/01/2014
Information Last Updated: 05/01/2019

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