Advocate Health Care - eICU

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Company Name: Advocate Health Care - eICU
1400 Kensington Rd
Oak Brook, Illinois 60523
Contact Information:
Cindy Welsh
VP Adult Crit Care & Med Prof Affairs
Year Incorporated or Founded:
State Incorporated or Founded:
Healthcare Model:
Integrated healthcare system (MCO), Medical specialty service provider to healthcare providers
Corporate Structure:
Private not-for-profit
Description of Services:

Advocate's eICU currently provides tele-ICU services to more than 400 ICU beds both within its 15 ICUs and for other organizations outside of Advocate, including several mobile carts in EDs and for patient management at a critical access hospital. We provide 24/7/365 physician and nurse coverage. We take a four pronged approach to patient care focusing on individual patient interventions, population management, evidence-based patient management and partnerships with individual ICUs in support of their local site initiatives. We utilize APACHE (a risk adjusted severity of illness tool) and evidence-based protocols to help drive and improve patient outcomes. Through these approaches, we have demonstrated improvements in ICU and ventilator LOS as well as decreases in ventilator associated pneumonia and central line associated infections.

ICU (intensive care unit)
Currently providing services in:
Delaware, Illinois
Planning to expand to in near future:
Florida, Indiana, Iowa, Kansas, Missouri, New Jersey, Ohio, Wisconsin
Healthcare professionals have licenses in:
California, Delaware, Illinois, Missouri, Wisconsin
Teleproviders are physically located in:
Entities company currently partners or is willing to partner with:
Rural hospitals; Urban/suburban Hospitals
How many patients / direct consumers is your company serving:
Number full-time MD/DO telehealth professionals:
Number part-time MD/DO telehealth professionals:
Number full-time RN telehealth professionals:
After licensing and credentialing, average time to initiate services to new partner/customer:
6-8 months
Telemedicine systems used to connect to customers:
Philips eCareManager; ProConnections AV Servers, Vidyo
Electronic health records (EHR) incorporated in services:
How EHR interfaces with the EHR of the referring/consulting site:
We generally obtain access via VPN or internet to the EHR. Physicians write orders and notes directly in the EHR and RNs and Health Care Assistants have read-only access. We currently work with Cerner, Meditech and EPIC.
Company uses an electronic health record system that is certified by ONC:
Edition ONC HIT Certification Program company's EHR is certified for:
2014 edition
Wait time for consultation for emergency services:
0-5 minutes
Wait time for consultation for nonemergent services:
Not applicable
Provides Billing Services:
Describe how your teleproviders are recruited and selected:
All Advocate's physicians are board certified in critical care and must meet Advocate/DNV credentialing and privileging requirements. Each incumbent is interviewed by both the Medical Director and Assistant Medical Director as well as the hospital credentialing committee or chairman, upon the site's request.
Company Payment Model:
Complies with HIPAA and HITECH:
Minimum monthly consultation requirement:
no minimum
Minimum number of hospital beds:
no minimum
Minimum number of ICU or NICU beds:
Additional company information:

Advocate is named among the nation’s Top 5 large health systems based on quality by Truven Analytics and is the largest health system in Illinois. Our faith based, not- for-profit health system is based in Downers Grove, Illinois. Advocate has the largest emergency and Level I Trauma network in Illinois.

Joined the Directory: 11/16/2015
Information Last Updated: 05/09/2018

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