Company Name: Ad Astra Inc.
Address:
8701 Georgia Ave suite 808
Silver Spring, Maryland 20910
United States
240-448-4119
Contact Information:
Tirza Hidalgo
Client Solutions Specialist
240-448-4119
tirzahidalgo@ad-astrainc.com
Year Incorporated or Founded:
2010
State Incorporated or Founded:
Maryland
Healthcare Model:
Language interpreter service
Healthcare Model - Other:
Customizable language solutions
Corporate Structure:
Private for-profit
Description of Services:
Ad Astra offers comprehensive telephonic interpretation services available 24x7x365 in over 250 languages, ensuring seamless communication for global clients. Clients access our services via a toll-free number or our platform, connecting them to skilled interpreters within seconds. Our system includes robust customer support and authentication through PINs, with options to tailor the system to specific client needs. Our call centers, strategically located for redundancy and capacity, handle high volumes efficiently, supporting millions of minutes annually and ensuring 99% interpreter availability through an advanced scheduling and monitoring system. In addition to telephonic interpretation, Ad Astra provides video remote interpreting (VRI), onsite interpretation, ASL, and remote captioning, enhancing communication for the healthcare, legal, and corporate sectors. We also offer written translation services, accepting documents via email, postal service, courier, and fax, ensuring 98% of documents meet standard and expedited turnaround times. Our teleservices, backed by ISO 9001:2015 certification, deliver reliable, real-time language solutions across various industries, bridging language gaps efficiently.
Teleservices - Other:
Fully customizable language services
Ancillary Services:
Language interpretation services
Currently providing services in:
California, Delaware, District of Columbia, Florida, Georgia, Maryland, Oregon, Pennsylvania, Virginia
Entities company currently partners or is willing to partner with - Other:
All of the above
Number of entities (agencies, hospitals, clinics, etc. – not including patients/consumers directly) currently served:
100+
Number part-time MD/DO telehealth professionals:
0
Number part-time NP telehealth professionals:
0
Number part-time PA telehealth professionals:
0
Number part-time LMSW/MSW telehealth professionals:
0
Number part-time PhD telehealth professionals:
0
Number part-time RN telehealth professionals:
0
Number part-time PharmD telehealth professionals:
0
Number full-time other:
901-1000
Number part-time other:
0
Other telehealth professionals:
Interpreters
After licensing and credentialing, average time to initiate services to new partner/customer:
Less than 1 month
Telemedicine systems used to connect to customers:
proprietary platform
Electronic health records (EHR) incorporated in services:
Yes
How EHR interfaces with the EHR of the referring/consulting site:
Ad Astra integrates Electronic Health Records (EHR) into our services to ensure seamless communication and data accuracy. Our systems are compatible with major EHR platforms, allowing us to efficiently manage and update patient information as required. This integration supports our commitment to providing reliable and secure language services within healthcare settings.
Company uses an electronic health record system that is certified by ONC:
Other (please specify)
Edition ONC HIT Certification Program company's EHR is certified for:
2015 edition
Other EHR:
Ad Astra does not directly use an electronic health record (EHR) system certified by the Office of the National Coordinator for Health Information Technology (ONC) Health Information Technology Certification Program. However, we support full integration with client scheduling and EHR systems that do meet ONC certification requirements. Our services are designed to ensure seamless interoperability with these systems, maintaining the highest standards of data security and compliance, including HIPAA adherence.
Wait time for consultation for emergency services:
Not applicable
Emergency Services wait time other:
Average wait times: OPI common languages: 18s (Spanish 11s), VRI: 30s (recent 24s), OPI rare: 30s (some 20s), video rare: 40s, ASL: 22s (recent 15s). Our 2,234 local interpreters enable emergency response within 30-60 min.
Wait time for consultation for nonemergent services:
Other (please specify)
Provides Billing Services:
Yes, we do the billing
Payers billed:
Consumer
Describe how your teleproviders are recruited and selected:
At Ad Astra, our recruitment and selection process for teleproviders is thorough and meticulously designed to ensure high competency and professional standards. We start by defining the requirements and qualifications for each role, focusing on language proficiency, industry-specific knowledge, and relevant experience. We use multiple channels for recruitment, including job boards, professional networks, and industry associations to source candidates. Once potential candidates are identified, we conduct initial screenings to assess their qualifications and fit for the role. This is followed by a multi-stage interview process, which includes language proficiency tests, situational assessments, and interviews with senior team members. Successful candidates then undergo a comprehensive training program that covers industry terminology, ethical standards, and the use of our technology platforms. We also conduct background checks to ensure the reliability and integrity of our teleproviders. This process is designed to ensure that our teleproviders are not only proficient in their languages but also well-versed in the specific needs and nuances of the industries we serve. Our selection criteria are continuously reviewed and updated to align with best practices and client requirements, ensuring that we maintain a high standard of service delivery
Company Payment Model:
Other (please specify)
Other Payment Model:
Ad Astra offers flexible and transparent payment models tailored to meet the unique needs of our clients. Below is an overview of our standard payment terms and options:
Standard Payment Terms
Net 30: Payments are due within 30 days from the date of the invoice.
Discount Terms: We offer a 1% discount for payments made within 10 days.
Invoicing Terms: Invoices are generated on a monthly basis.
Standard Payment Terms
Net 30: Payments are due within 30 days from the date of the invoice.
Discount Terms: We offer a 1% discount for payments made within 10 days.
Invoicing Terms: Invoices are generated on a monthly basis.
Complies with HIPAA and HITECH:
Yes
Minimum monthly consultation requirement:
no minimum
Additional company information:
Ad Astra, Inc. is a leading provider of innovative language services and solutions, established in 2010. Our dedicated team serves a diverse range of clients across various industries, including healthcare, legal, government, and education. We are headquartered in Washington, D.C., with additional international offices in Montreal. As a privately-owned company, Ad Astra is committed to delivering high-quality, customized services that meet the unique needs of our clients. Our strategic focus encompasses interpreting, translation, localization, and language access technology solutions. We have formed strategic partnerships with renowned technology providers to enhance our offerings and ensure seamless integration with our clients' existing systems. Ad Astra's client-centric approach has earned us the trust of major organizations, including state governments' unemployment insurance programs and leading healthcare institutions. Our platform is both user-friendly and scalable, providing real-time access to a vast network of professional linguists. With a proven track record of successful project delivery and a commitment to continuous improvement, Ad Astra stands out for its reliability, expertise, and dedication to client satisfaction. For more information, please visit our website at www.ad-astrainc.com.
Joined the Directory:
Information Last Updated: