Company Name: AccessNurse - A TeamHealth Company
Address:
1431 Centerpoint Blvd
Suite 110
Knoxville, Tennessee 37932
USA
844-277-6312
Contact Information:
Karen Brown
RN
VP, Business Development
865-985-7304
Karen_Brown@accessnurse24.com
Year Incorporated or Founded:
1996
State Incorporated or Founded:
Tennessee
Healthcare Model:
Medical specialty service provider to healthcare providers
Corporate Structure:
Public for-profit
Description of Services:
Formerly known as the TeamHealth Medical Call Center, AccessNurse is a provider of comprehensive medical call center solutions. We provide our clients with a wide range of cost-effective healthcare services such as Telephone Nurse Triage, Answering Services and Virtual Front Desk Services, Post-Discharge Programs and Hospital Call Center Partnerships.
At AccessNurse, one of our core values is that, in addition to providing exceptional care to our clients and their patients, we also “take care of our own.” This commitment and dedication to our clients extends to our staff, and nowhere is that more personified than in our organizational leadership. Each team member embraces this value and represents the spirit of our company: driven by our commitment to quality with an adherence to uncompromising standards and unfaltering compassion.
Teleservices:
Burn, Cardiology, Chronic disease management, Diabetology, Geriatrics, Gynecology, Homecare, Hospice, Internal medicine, Maternal & fetal medicine, Menopause care, Behavioral/mental health, Nursing, Obstetrics, Pain management, Pediatrics, Preventive care, Primary care, Rehabilitation, Stroke, Trauma, Urgent care
Ancillary Services:
Health call center, Patient education, Patient engagement
Currently providing services in:
Arizona, Arkansas, California, Colorado, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin
Healthcare professionals have licenses in:
Alabama, Arizona, Arkansas, California, Colorado, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin
Teleproviders are physically located in:
Tennessee
Entities company currently partners or is willing to partner with:
Accountable Care Organizations, Community mental health clinics, Educational institutions, Employers, Federally Qualified Health Centers, Government agencies, Rural hospitals, Urban/suburban Hospitals, Insurers, Nursing homes, Private physician practices, Skilled nursing facilities
How many patients / direct consumers is your company serving:
100+
Number full-time RN telehealth professionals:
91-100
Number part-time RN telehealth professionals:
21-25
After licensing and credentialing, average time to initiate services to new partner/customer:
1-3 months
Telemedicine systems used to connect to customers:
THMCC uses the IntefleCS Documentation System, a customizable documentation system, that allows practices to drive practice specific directives and call types. Our documentation system is designed to facilitate a user-friendly and intuitive documentation process that is as error-free and efficient for our staff as well as for callers and clients. Using scripting and directives embedded in this system, we can create call types that are specifically customized to each client’s requested criteria. Because the reporting and practice customization in IntefleCS are so robust, many clients have opted to use our software with an interface rather than have our staff document directly in the EMR. THMCC utilizes the Interactive Intelligence Telephony System through Adapt. This system includes voice mail, automated call distribution (ACD), and interactive voice response (IVR) capabilities and much more. Details and features of the THMCC telephony system are available upon request. THMCC also utilizes TeamDoc Mobile (TDM), an integrated, mobile enabled web application that allows direct nurse-to-physician secure messaging. Because TDM is inter-woven with our triage system, patient information can be instantly displayed to the physician who has the ability to respond appropriately at that point of contact. TDM facilitates fast, easy physician access to critical patient information without the additional step of speaking with a triage nurse. Secure messaging grants efficient communication between the physician and triage nurse without any wait time. This application has been a great satisfier for our clients.
Electronic health records (EHR) incorporated in services:
Yes
How EHR interfaces with the EHR of the referring/consulting site:
THMCC interfaces with more than 300 EMRs across the country. The THMCC Vice President of IT, supported by more than 150 IT specialists, acts as the project manager for our client EMR integrations and implementations. THMCC provides several flexible integration options to allow for better and timely patient care. Integration can include physician and patient loads and updates, Personal Health Record updates and Nurse Assessment feeds. Technologies include real-time TCP/IP HL7, flat files, secure FTP, Adobe® PDF images. Personal Health Record and Nurse Assessment Images can be received and sent to provide efficient access to important patient data.
Company uses an electronic health record system that is certified by ONC:
Information not available
Wait time for consultation for emergency services:
Not applicable
Wait time for consultation for nonemergent services:
Within 24 hours
Provides Billing Services:
No
Payers billed:
Medicare, Medicaid, Private payers (e.g., Blue Cross Blue Shield, Cigna, UnitedHealthcare, Aetna)
Describe how your teleproviders are recruited and selected:
TeamHealth Medical Call Center RNs are pre-hire screened by our clinical staff and are tested for customer service and technical skills. They are drug tested and must also pass a national background check. They must successfully complete our THMCC Orientation program and be deemed competent in our Customer Service Program. In addition, they must pass a clinical competency test and credentialing process by our liability carrier. We look for at least three years of inpatient experience with emphasis on pediatrics, ICU, and ED. Our staff average 12 years clinical experience.
Company Payment Model:
Fee for service
Complies with HIPAA and HITECH:
Yes
Minimum monthly consultation requirement:
no minimum
Minimum number of hospital beds:
no minimum
Minimum number of ICU or NICU beds:
no minimum
Additional company information:
In an industry where many medical call centers look and sound similar, THMCC is distinctive. We have mastered the ideal blend of exceptional patient care, innovation, accountability for metrics and collaborative leadership. TeamHealth Medical Call Center Differentiators: Acuity Management Call Model - Our model for telephone triage ensures calls are handled based on acuity, providing the highest quality possible. Accredited by URAC - We have held the Health Call Center Accreditation for 15 years and consistently exceed the call center standards as directed by URAC. Continuous Quality Improvement - THMCC’s CQI program evaluates, monitors and documents all aspects of our operations through our own QI committee and Clinical Advisory Boards which are comprised of physicians, nurses, pharmacists and other healthcare providers. Board-certified Physician Oversight - Our in-house Adult and Pediatric Medical Directors provide medical oversight for all THMCC services. State of the Art Triage Software - THMCC uses IntefleCS Triage Documentation System, a customizable documentation system, that allows practices to drive practice specific directives for pediatric and adult. Customized EMR Integration - TeamHealth interfaces with more than 300 EMRs across the country. TEAMDoc Mobile – Our own physician communication application, fully integrated with our triage software documentation system, allows us to securely text and receive directives from the on-call providers, interfacing the communication in the patient encounter record. Business Partner Strength - Our Client Services team ensures overall quality and responsiveness in all THMCC endeavors. Each client has an assigned Strategic Account Manager who works directly with the client to ensure that practice and clinical goals and objectives are met.
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