The Arizona Telemedicine Program Blog

I am an assistant professor at the University of Arizona, College of Nursing, a full-time position that includes research in my chosen field of health care systems and informatics, in which I have a PhD.

I also work one day a week as a hospice nurse, providing palliative care, which is focused on comfort and quality of life for patients nearing the end of life.

The “hands-on” care that is the hallmark of palliative care is often perceived to be in opposition to the “hi-tech” world of informatics. My recent experiences have shown that’s not the case.

Need a doctor? Just use your tablet to see one via video—your insurance company may even pay for it. Or go to your nearest pharmacy—or maybe a kiosk at your workplace—for a telemedicine visit. This new service model is much more convenient, faster and cheaper than heading to an emergency department or urgent care center, and it’s growing by leaps and bounds.

As a physician with over 20 years practicing medicine, I've always been an advocate of strong doctor-patient relationships. The strength of that relationship is the core of high-quality patient care.

Contrary to what some physicians think, I believe telemedicine actually has the power to enhance and harness that relationship — if we use it in the right way. Some physicians argue that virtual care can't equate to an in-office visit. But anyone in the know about telemedicine understands why that argument just doesn't hold up. In fact, virtual visits can be a great way to build trust with patients and maintain continuity of care (by keeping patients in your practice and competing with retail health, for instance).