The Arizona Telemedicine Program Blog, Category: Technology

I hate telemedicine. Actually, to be more specific, I hate the word, telemedicine. It conjures visions of technology, not care—something futuristic, expensive, something only for people far away.

However, at it’s core, telemedicine is an opportunity to change how we care for each other by bringing people together in time, enabling “reassurance” when we or a loved one is most vulnerable.

Most people think of telemedicine as two people brought together over video for care. In healthcare there are advantages of video over voice. Looking another person in the eye, even via a monitor, provides the blink, the sense for the provider of the patient’s over all health. And for the patient, there is a sense of comfort, that the other person sees me, understands me. However, video alone is not the answer. 

To truly transform care, the technology has evolved, incorporating other forms of communication and workflow requirements. Texting and voice are the methods of choice for providers to talk to other providers and for providers to talk to patients. Workflow—the ability to schedule and to have comfort there will be someone to answer the “call”—is now part of the solution.

The American Telemedicine Association’s annual trade show is touted as “the world’s largest” for telemedicine, telehealth and mhealth products and services.

For Janet Major, it’s like a trip to Disneyland.

“There’s just always a lot of really cool stuff: new trends, the latest and the greatest, last year’s latest and greatest upgraded to make it even better,” says Major, the Arizona Telemedicine Program’s associate director for facilities. “So yes, for me it absolutely is like going to Disneyland.”

Teleradiology is probably the most advanced part of telemedicine in the United States. For nearly a decade almost all radiologic exams have been digital. The film era of radiology passed into history around the turn of the century.

Since radiologists interpret digital images on a computer workstation using picture archiving and communications software (PACS), the radiologist’s location does not really matter as long as the digital images can be easily transmitted to his or her workstation and the formal radiologic report can be transmitted to the patient’s physicians or other healthcare providers. This transmission of images and reports is usually internal to a hospital or medical center, but it can be across town or across the country.

For one man struggling with congestive heart failure, it means not feeling alone anymore. 

For another patient – a woman in kidney failure who was too sick to be placed on the transplant waiting list – it has so improved her health that she is now eligible for a donor kidney.

Both have benefited from an innovative program of Flagstaff-based Northern Arizona Healthcare and a partner hospital, Flagstaff Medical Center. More recently, Verde Valley Medical Center in Cottonwood has signed on.

Called Care Beyond Walls and Wires, it’s a telemedicine-based, home-health monitoring program that has significantly improved the health of most participating patients, while reducing emergency room visits and hospital admissions and readmissions, and decreasing the length of stay for those who still require hospitalization.