Company Name: Certintell, Inc.
Address:
317 6th Avenue
Suite 901
Des Moines, Iowa 50309
United States
800-946-9143 Ext: 3
Contact Information:
Benjamin Lefever
CEO
515-802-1281
benjamin@certintell.com
Year Incorporated or Founded:
2014
State Incorporated or Founded:
Iowa
Healthcare Model:
Language interpreter service, Patient education/engagement service
Healthcare Model - Other:
Certintell partners with Community Based Organizations, like Community Health Centers (FQHCs), to provide expanded health services, such as Remote Patient Monitoring (RPM), direct to patients’ homes.
Corporate Structure:
Private for-profit
Description of Services:
Certintell is a care management company that enables safety-net providers to make a lasting impact on the health of underserved patients through telehealth and Remote Patient Monitoring (RPM). We do this by using our in-depth expertise in health care and health information technology to anticipate — and meet — the needs of health care payers, providers and patients. We host a comprehensive suite of cellular-connected RPM devices, ready to be sent to your patients with little-to-no set up. Because of its cellular capacity, the RPM devices do not require Wifi connectivity, reducing the impact of restrictive social determinants of health, such as geographical location or financial status. Device readings are automatically transmitted to supervising clinicians. Furthermore, our triage process ensures your clinical team receives critical information when you need it, such as out-of-range alerts. Providers can connect with patients about their data on our proprietary telehealth platform, JoinCareTeam, as well as report out on accumulated readings using our proprietary health data reporting platform, ConnectCareTeam. While telehealth workflows may seem like an arduous process to implement, we make it as seamless as possible. Your team of clinicians will be backed by dedicated leads and your patients will be led toward positive behavior change by our certified clinical health coaches. The entire process is supervised by our Medical Director and Advanced Registered Nurse Practitioner. Operating as a Managed Services Organizations (MSO), Certintell ensures community-based organizations can implement sustainable telehealth programs as well, as we can currently bill Medicare and Medicaid on your behalf. Get in touch today about how we can help you close care gaps!
Teleservices:
Chronic disease management, Patient monitoring (remote), Preventive care, Weight control
Ancillary Services:
Health call center, Language interpretation services, Patient education, Patient engagement
Ancillary Services - Other:
Health coaching
Currently providing services in:
Arizona, Connecticut, Indiana, Iowa, Kentucky, Louisiana, Maryland, Mississippi, North Carolina, Oklahoma, Pennsylvania, South Carolina, South Dakota
Healthcare professionals have licenses in:
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Teleproviders are physically located in:
Iowa
Entities company currently partners or is willing to partner with:
Accountable Care Organizations, Assisted living facilities, Community mental health clinics, Correctional facilities, Educational institutions, Employers, Federally Qualified Health Centers, Government agencies, Government workers, Rural hospitals, Urban/suburban Hospitals, Insurers, Military bases, Nursing homes, Patients/consumers directly, Private physician practices, Senior communities, Skilled nursing facilities, Tribal agencies, Urgent care centers
Entities company currently partners or is willing to partner with - Other:
Pharmacies
Number of entities (agencies, hospitals, clinics, etc. – not including patients/consumers directly) currently served:
20-49
How many patients / direct consumers is your company serving:
100+
Number full-time MD/DO telehealth professionals:
1-5
Number full-time NP telehealth professionals:
1-5
Number full-time other:
6-10
Other telehealth professionals:
1 LPN, 10 CNA/CMA Certified Health Coaches
After licensing and credentialing, average time to initiate services to new partner/customer:
1-3 months
Telemedicine systems used to connect to customers:
Proprietary telehealth platform program: JoinCareTeam Pro
Proprietary health data reporting platform: ConnectCareTeam
Proprietary health data reporting platform: ConnectCareTeam
Electronic health records (EHR) incorporated in services:
Yes
How EHR interfaces with the EHR of the referring/consulting site:
Certintell partners with Smartlink to automatically and seamlessly integrate the client’s EHR with our platforms. DirectTrust Messaging is also available, as well as e-fax for referrals.
Company uses an electronic health record system that is certified by ONC:
Yes
Edition ONC HIT Certification Program company's EHR is certified for:
2015 edition
Wait time for consultation for emergency services:
Not applicable
Wait time for consultation for nonemergent services:
Not applicable
Provides Billing Services:
Yes, we do the billing
Payers billed:
Medicare, Medicaid, Tricare, Consumer
Describe how your teleproviders are recruited and selected:
As a part of our commitment to diversity, we prioritize hiring individuals who reside in the same communities as the patients we serve. Hiring individuals who may have similar backgrounds as patients offers an additional layer of expertise and increases comfortability for the patient. After all, patients trust and engage more with providers who are similar to them, rather than providers who are far removed from their lived experiences. Even though we are a predominately remote company, we find that this endeavor has been valuable for further connecting with patients and supporting their needs.
Company Payment Model:
Fee for service
Complies with HIPAA and HITECH:
Yes
Minimum monthly consultation requirement:
no minimum
Minimum number of hospital beds:
no minimum
Minimum number of ICU or NICU beds:
no minimum
Additional company information:
We ensure that our telehealth services are able to reach those that have Limited English Proficiency. We use an integrated language interpretation tool in our telehealth platform that can translate more than 200+ languages. Additionally, we have clinical health coaches that are bilingual, speaking both English and Spanish to meet patients where they are. This effort is just one example of our larger commitment to improving health equity. As the first black solo-founded telehealth company in the world, Certintell strives to partner with health systems to take proactive steps that address disparities that have been holding our communities down for so long.
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