222 Merchandise Mart Plaza
Chicago, Illinois 60654
United States
Contact Information
Les Hedman
Year Incorporated or Founded:
State Incorporated or Founded:
Company Type:
Medical specialty service aggregator, Medical specialty service provider to healthcare providers, Medical specialty service provider to non-healthcare systems, Patient education/engagement service
Corporate Structure:
Private for-profit
Description of Services:

Hero Health programs support engagement in between regular visits with your primary care provider. Our care model, Primary Care Support (SM), empowers individuals and organizations to develop a plan and engage with providers all year long. Helix Health delivers this model with a customer service approach, helping patients self-manage in partnership with their doctor. By delivering care online, we directly target the problems of accessibility and affordability faced by all stakeholders. Our online clinical services provide proactive, measurable results.

Diabetes, Endocrinology, Homecare, Integrated care, Mental health, Mobile health (mHealth), Nursing, Patient monitoring (remote), Primary care
Ancillary Services:
Patient education, Patient engagement
Currently providing services in:
California, Georgia, Illinois
Planning to expand to in near future:
Alabama, Alaska, Arizona, California, Georgia, Illinois, Iowa, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Ohio, Texas, Utah, Wisconsin
Healthcare professionals have licenses in:
California, Georgia, Illinois
Target(s) for services:
Accountable Care Organizations; Community mental health clinics; Employers; Government workers; Patients directly; Private physician practices; Senior communities
Number of customers (hospitals, clinics) currently served:
Number full-time MD/DO telehealth professionals:
Number part-time NP telehealth professionals:
Number part-time PA telehealth professionals:
Number part-time PhD telehealth professionals:
Number part-time RN telehealth professionals:
After licensing and credentialing, average time to initiate services to new partner/customer:
1-3 months
Telemedicine systems used to connect to customers:
Electronic health records (EHR) incorporated in services:
How EHR interfaces with the EHR of the referring/consulting site:
Bilateral Data Exchange.
Company uses an electronic health record system that is certified by ONC:
Edition ONC HIT Certification Program company's EHR is certified for:
Combination of 2011 and 2014 Editions
Wait time for consultation for emergency services:
Not applicable
Wait time for consultation for nonemergent services:
Within 24 hours
Integrate clinical practice guidelines into teleconsultations and practice:
How clinical practice guidelines are integrated:
Via proprietary preventative and care planning.
Provides Billing Services:
Yes, we assist the clinical sites with billing
Other Payers Billed:
Direct Payment Models
Teleproviders are physically located in:
California, Georgia, Illinois
How teleproviders are recruited:
Proprietary online interviewing technology.
Company Payment Model:
Complies with HIPAA and HITECH:
Last Updated: 09/05/2017
Joined the Directory: 12/22/2014

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