999 3rd Ave., Suite 680
Seattle, Washington 98104
Contact Information
Chris Mateo
Director of Integrated Marketing
Year Incorporated or Founded:
State Incorporated or Founded:
Company Type:
Medical specialty service provider to healthcare providers, Medical specialty service provider to non-healthcare systems
Company Type - Other:
Patient-to-Provider telemedicine provider to health systems
Corporate Structure:
Public for-profit
Description of Services:

Carena designs and operates virtual clinics for health systems. We combine technology and new care delivery methods to provide healthcare for the way consumers live and work today. Carena has offered on-demand primary care since 2000, informing our telemedicine solution with industry-leading expertise in clinical quality and consumer preferences. Today, our virtual care model and configurable technology platform make it possible for health systems to offer care to consumers anytime, anywhere as a natural extension of each system’s brand, mission, and service. We partner with over 150 hospitals, offering virtual care access to over 25 million consumers. For more information, please visit

Urgent care
Tele-Services - Other:
Episodic urgent care for acute conditions. Referral pathways to health systems for follow up care, if needed.
Ancillary Services:
Continuing medical education, Health call center, Language interpretation services, Patient education, Patient engagement
Currently providing services in:
Arizona, California, Georgia, Illinois, Iowa, Kentucky, Missouri, Nebraska, Oklahoma, Oregon, Pennsylvania, Washington, Wisconsin
Healthcare professionals have licenses in:
Arizona, California, Georgia, Illinois, Iowa, Kentucky, Missouri, Nebraska, Oklahoma, Oregon, Pennsylvania, Washington, Wisconsin
Target(s) for services:
Accountable Care Organizations; Employers; Rural hospitals; Urban/suburban Hospitals; Insurers; Patients directly; Urgent care centers
Number of customers (hospitals, clinics) currently served:
Number full-time MD/DO telehealth professionals:
Number part-time MD/DO telehealth professionals:
Number full-time NP telehealth professionals:
Number part-time NP telehealth professionals:
After licensing and credentialing, average time to initiate services to new partner/customer:
1-3 months
Telemedicine systems used to connect to customers:
Electronic health records (EHR) incorporated in services:
How EHR interfaces with the EHR of the referring/consulting site:
Carena's system was architected with the expectation that medical records and business service records would be shared and integrated with our client's clinical and business systems. Carena is able to export clinical data in multiple data formats, HL7, XML, PDF, and, if supported, direct interface. The frequency and methods for data sharing are part of the implementation process and can be configured to meet the operational needs of our client.
Company uses an electronic health record system that is certified by ONC:
Information not available
Wait time for consultation for emergency services:
Not applicable
Nonemergent Services wait time other:
Carena guarantees that patients will connect with a provider in an average of 30 minutes, but our current average response time is 12 minutes.
Integrate clinical practice guidelines into teleconsultations and practice:
How clinical practice guidelines are integrated:
Carena utilizes its own Virtual Practice Guidelines during training and at the point of care (within its proprietary software) to ensure appropriateness of care. These internally created guidelines for virtual urgent care were initially developed in 2009 (with ongoing revisions) to account for the lack of published guidelines on safe, high-quality virtual care. At present, Carena's Virtual Practice Guidelines provide support for ~95% of all clinical scenarios.
Number of teleconsults performed 2012:
available upon request
Number of teleconsults performed 2013:
available upon request
Number of teleconsults performed 2014:
available upon request
Number of teleconsults performed 2015:
available upon request
Provides Billing Services:
Yes, we assist the clinical sites with billing
Payers billed:
Private payers (e.g., Blue Cross Blue Shield, Cigna, UnitedHealthcare, Aetna)
Teleproviders are physically located in:
Missouri, Washington
Other Payment Model:
Will provide upon request.
Complies with HIPAA and HITECH:
Additional company information:

Undergoing ATA (American Telemedicine Association) credentialing.

Last Updated: 08/14/2017
Joined the Directory: 06/01/2015

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