Avera eCARE

4500 N. Lewis Avenue
Sioux Falls, South Dakota 57104
ATA Accredited
Contact Information
Darcy Litzen
Client Development Officer
Year Incorporated or Founded:
State Incorporated or Founded:
South Dakota
Company Type:
Integrated healthcare system (MCO), Medical specialty service provider to healthcare providers, Medical specialty service provider to non-healthcare systems, Patient education/engagement service
Corporate Structure:
Private nonprofit
Description of Services:

With more than 20 years experience in providing virtual care, we've developed world-class expertise in partnering with patients, hospitals, schools, long-term care facilities and correctional facilities to provide increased local access to specialists. Avera eCARE uses interactive video and technology to create a 'virtual hospital' in Sioux Falls that reaches across a 545,000-square-mile area covering eight states. Our innovative system has impacted more than 215,000 patients and saved an estimated $145 million in health care costs, while also creating local jobs and improving physician retention. We have developed the largest telehealth service in the United States: eICU CARE, eEmergency, eConsult, ePharmacy, eLTC, and eUrgent Care for Correctional Facilities. The eCARE team includes a comprehensive team of experts that includes emergency medicine physicians, intensivists, pharmacists, advanced-practice providers, specialized nurses, credentialing personnel, quality analysts and many others.

Allergy, Cardiology, Dermatology, Diabetes, Endocrinology, Hepatology, ICU (intensive care unit), Infectious disease, Long-term care, Mental health, Mobile health (mHealth), Nephrology, Nursing, Ophthalmology, Pharmacy, Pulmonary medicine, Urgent care
Tele-Services - Other:
Tele-urgent care for correctional facilities, Tele-school urgent care
Ancillary Services:
Continuing education, Continuing medical education, Distance education
Currently providing services in:
Iowa, Kansas, Minnesota, Montana, Nebraska, North Dakota, South Dakota, Wyoming
Healthcare professionals have licenses in:
Iowa, Kansas, Minnesota, Montana, Nebraska, North Dakota, South Dakota, Wyoming
Target(s) for services:
Accountable Care Organizations, Correctional facilities, Employers, FQHCs, Hospitals: rural, Hospitals: urban/suburban, Nursing homes, Patients, directly, Schools, Skilled nursing facilities, Urgent care centers
Number of customers (hospitals, clinics) currently served:
Number full-time MD/DO telehealth professionals:
Number part-time MD/DO telehealth professionals:
Number full-time NP telehealth professionals:
Number part-time NP telehealth professionals:
Number full-time PA telehealth professionals:
Number part-time MSW telehealth professionals:
Number full-time RN telehealth professionals:
Number part-time RN telehealth professionals:
Number full-time other:
Number part-time other:
Other telehealth professionals:
After licensing and credentialing, average time to initiate services to new partner/customer:
1-3 months
Telemedicine systems used to connect to customers:
Philips eCare Manager (teleICU), Cisco, Polycom, Vidyo, American Well, Citrix
Electronic health records (EHR) incorporated in services:
How EHR interfaces with the EHR of the referring/consulting site:
We have extensive experience interfacing with EHRs, PACs systems, and cardiac monitoring systems for our clients. Our IT team and Clinical Integration team will work with clients during the implementation process to plan and develop the processes for this.
Company uses an electronic health record system that is certified by ONC:
Edition ONC HIT Certification Program company's EHR is certified for:
Combination of 2011 and 2014 Editions
Wait time for consultation for emergency services:
0-5 minutes
Nonemergent Services wait time other:
Varies based on service line and patient needs
Integrate clinical practice guidelines into teleconsultations and practice:
How clinical practice guidelines are integrated:
Evidence based practices and bundle compliance are built into the routine workflows for our specialty service lines. We also assist with population health management specific to the needs of the individual facilities. eCARE also offers ongoing education (CME and CNE events) focused on current and updated clinical practice guidelines.
Number of teleconsults performed 2012:
Number of teleconsults performed 2013:
Number of teleconsults performed 2014:
Provides Billing Services:
Payers billed:
Medicare, Medicaid, Private payers (e.g., Blue Cross Blue Shield, Cigna, UnitedHealthcare, Aetna), Tricare
Teleproviders are physically located in:
North Dakota, South Dakota
How teleproviders are recruited:
Avera recruits providers who are experienced in their specialty areas through a variety of methods. We use recruiters, multiple advertising approaches and social networking sites. Selections are made by the management team for the individual service lines. We look for providers who are not only experts in their fields but who are also passionate about providing care via telemedicine.
Other Payment Model:
Subscription and fee for service based on service lines
Complies with HIPAA and HITECH:
Minimum monthly consultation requirement:
no minimum
Minimum number of hospital beds:
no minimum
Minimum number of ICU or NICU beds:
no minimum
Additional company information:

Avera eCARE is a department of Avera Health, a $2.8 billion integrated health system serving the upper midwest for nearly 120 years. Our mission is to make a positive impact in the lives and health of persons and communities by providing quality services guided by Christian Values. Avera eCARE utilizes a formal innovation cycle to continue to develop and expand our service lines.

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