American Well

Address:
75 State Street
Boston, Massachusetts 02109
United States
617-204-3500
ATA Accredited
Contact Information
Alexanda Anderson
Manager, Sales & Business Development
617-204-3500
sales@americanwell.com
Year Incorporated or Founded:
2007
State Incorporated or Founded:
Massachusetts
Company Type:
Medical specialty service provider to healthcare providers, Medical specialty service provider to non-healthcare systems
Corporate Structure:
Private for-profit
Description of Services:

American Well is a telehealth services company that brings healthcare into the homes and workplaces of patients. The Company's web and mobile telehealth platform connects patients and clinicians for live, clinically meaningful visits through video, supplemented by secure text chat and phone. For more information, visit www.americanwell.com.

Tele-Services:
Integrated care, Internal medicine, Mental health, Mobile health (mHealth), Pediatrics, Primary care, Urgent care
Tele-Services - Other:
American Well's technology can accommodate any type of clinical provider.
Currently providing services in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Healthcare professionals have licenses in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Target(s) for services:
Accountable Care Organizations, Community mental health clinics, Correctional facilities, Employers, FQHCs, Government agencies, Hospitals: rural, Hospitals: urban/suburban, Insurers, Patients, directly, Private physician practices, Senior communities, Urgent care centers
Number of customers (hospitals, clinics) currently served:
20-49
Number full-time MD/DO telehealth professionals:
51-60
Number part-time MD/DO telehealth professionals:
201-225
After licensing and credentialing, average time to initiate services to new partner/customer:
1-3 months
Telemedicine systems used to connect to customers:
Vidyo
Electronic health records (EHR) incorporated in services:
Yes
How EHR interfaces with the EHR of the referring/consulting site:
American Well's API can interface with EHRs for clinical data exchange.
Company uses an electronic health record system that is certified by ONC:
No
Wait time for consultation for emergency services:
0-5 minutes
Wait time for consultation for nonemergent services:
Within 24 hours
Integrate clinical practice guidelines into teleconsultations and practice:
Yes
How clinical practice guidelines are integrated:
The Online Care Group network of clinicians that practice on American Well receive deep training on the system and a strong emphasis on quality care and on the use of clinical care guidelines.  These proprietary guidelines have been developed specific to the practice of telehealth and are expanded and updated on a frequent basis.
Number of teleconsults performed 2012:
Not disclosed.
Number of teleconsults performed 2013:
Not disclosed.
Number of teleconsults performed 2014:
Not disclosed.
Provides Billing Services:
Yes, we do the billing
Payers billed:
Medicare, Medicaid, Private payers (e.g., Blue Cross Blue Shield, Cigna, UnitedHealthcare, Aetna)
Teleproviders are physically located in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
How teleproviders are recruited:
While most of our physician staff continue to practice in office or hospital settings, all providers are specifically recruited for telehealth-based care. All providers are board certified in a primary care or emergency medicine specialty, have relevant patient care experience, and are credentialed to NCQA standards.
Company Payment Model:
Fee for service
Complies with HIPAA and HITECH:
Yes
Minimum monthly consultation requirement:
no minimum
Minimum number of hospital beds:
no minimum
Minimum number of ICU or NICU beds:
no minimum

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