Advocate Health Care - eICU

Address:
1400 Kensington Rd
Oak Brook, Illinois 60523
USA
630-575-8360
Contact Information
Cindy Welsh
RN, MBA, FACHE
VP Adult Crit Care & Med Prof Affairs
630-575-8363
cindy.welsh@advocatehealth.com
Year Incorporated or Founded:
2003
State Incorporated or Founded:
Illinois
Company Type:
Integrated healthcare system (MCO)
Corporate Structure:
Private not-for-profit
Description of Services:

Advocate's eICU currently provides tele-ICU services to more than 400 ICU beds both within its 15 ICUs and for other organizations outside of Advocate, including several mobile carts in EDs and for patient management at a critical access hospital. We provide 24/7/365 physician and nurse coverage. We take a four pronged approach to patient care focusing on individual patient interventions, population management, evidence-based patient management and partnerships with individual ICUs in support of their local site initiatives. We utilize APACHE (a risk adjusted severity of illness tool) and evidence-based protocols to help drive and improve patient outcomes. Through these approaches, we have demonstrated improvements in ICU and ventilator LOS as well as decreases in ventilator associated pneumonia and central line associated infections.

Tele-Services:
ICU (intensive care unit)
Currently providing services in:
Delaware, Illinois
Planning to expand to in near future:
Florida, Indiana, Iowa, Kansas, Missouri, New Jersey, Ohio, Wisconsin
Healthcare professionals have licenses in:
California, Delaware, Illinois, Missouri, Wisconsin
Target(s) for services:
Hospitals: rural, Hospitals: urban/suburban
Number of customers (hospitals, clinics) currently served:
6-19
Number full-time MD/DO telehealth professionals:
1-5
Number part-time MD/DO telehealth professionals:
31-40
Number full-time RN telehealth professionals:
41-50
After licensing and credentialing, average time to initiate services to new partner/customer:
6-8 months
Telemedicine systems used to connect to customers:
Philips eCareManager; ProConnections AV Servers, Vidyo
Electronic health records (EHR) incorporated in services:
Yes
How EHR interfaces with the EHR of the referring/consulting site:
We generally obtain access via VPN or internet to the EHR. Physicians write orders and notes directly in the EHR and RNs and Health Care Assistants have read-only access. We currently work with Cerner, Meditech and EPIC.
Company uses an electronic health record system that is certified by ONC:
Yes
Edition ONC HIT Certification Program company's EHR is certified for:
2014 Edition
Wait time for consultation for emergency services:
0-5 minutes
Wait time for consultation for nonemergent services:
Not applicable
Integrate clinical practice guidelines into teleconsultations and practice:
Yes
How clinical practice guidelines are integrated:
We utilize evidence-based protocols whenever possible in support of the ICU patient's plan of care as established by the bedside intensivist/attending physician.
Number of teleconsults performed 2012:
19,758
Number of teleconsults performed 2013:
22,000
Number of teleconsults performed 2014:
24,000
Number of teleconsults performed 2015:
21,281
Number teleconsults performed 2016:
23,376
Provides Billing Services:
No
Teleproviders are physically located in:
Illinois
How teleproviders are recruited:
All Advocate's physicians are board certified in critical care and must meet Advocate/DNV credentialing and privileging requirements. Each incumbent is interviewed by both the Medical Director and Assistant Medical Director as well as the hospital credentialing committee or chairman, upon the site's request.
Company Payment Model:
Subscription
Complies with HIPAA and HITECH:
Yes
Minimum monthly consultation requirement:
no minimum
Minimum number of hospital beds:
no minimum
Minimum number of ICU or NICU beds:
1-10
Additional company information:

Advocate is named among the nation’s Top 5 large health systems based on quality by Truven Analytics and is the largest health system in Illinois. Our faith based, not- for-profit health system is based in Downers Grove, Illinois. Advocate has the largest emergency and Level I Trauma network in Illinois.


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