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Patients

Shubh Kaur, MD

When endocrinologist Shubh Kaur, MD, was first approached to consider telehealth visits with patients in the Douglas and Safford areas, she was immediately intrigued. 

It seemed an appropriate solution for patients whose zip codes made it difficult to get specialty care without a lengthy drive. 

But she was also new to the technology. “I had an open mind about what the interaction would be like, but I was very interested in the question of patient experience, and whether it would be effective in building relationships.” 

Stephanie Forbes, PharmD (left), Kate Johnson, RN, and Kevin Boesen, Pharm D.

In 2006, 10 years after he received his PharmD from the University of Arizona College of Pharmacy, Kevin Boesen, then a faculty member with the college, decided to follow through on what seemed like a great idea.

Today he is CEO of SinfoniaRx, a medication therapy management company that has outpaced its competitors and has tracked $778 million in healthcare cost savings, while improving medication safety and effectiveness for millions of patients across the country.

The healthcare market is changing. Patients’ expectations of convenience and quality are fueling their healthcare purchase decisions. Meanwhile, retail clinics, urgent cares, and direct-to-consumer telemedicine companies are entering the market in droves, giving patients more options outside the primary care relationship. As a consequence, health systems are finding patient engagement increasingly important.

Image depicting Health devices are increasingly “connected”

From connected refrigerators that display the latest family photos to connected buttons that instantly place an order for laundry detergent when you press them, the Internet of Things is vast and growing rapidly. Health care is not immune to this new connected fever. Health care leaders and innovators are quickly developing connected health things that offer powerful new ways to care for people.

Patient communicating with doctor via telemedicine

“Telemedicine doesn’t work!” That’s what I heard a few years ago from two angry friends who knew I worked in the field of telebehavioral health.

It turned out that the husband had had symptoms that led the ED staff at their local hospital to think he might be having a stroke. That hospital had a telestroke service, which was used to determine whether he had had an ischemic stroke and needed the clot-busting drug tPA to save his life.

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