whiskerDocs
Company Name: whiskerDocs
Address:
5914 Kildeer Court
Long Grove, Illinois 60047
USA
855-698-3824
Contact Information:
Debra Leon
CEO
847-970-8404
deb@whiskerDocs.com
Year Incorporated or Founded:
2012
State Incorporated or Founded:
Illinois
Healthcare Model:
Direct to consumer, Patient education/engagement service
Healthcare Model - Other:
24/7 Triage for Companion Animals, provided through insurance companies, Medicare Advantage plans, microchip companies and veterinary clinic organizations. (over 6 million pets under management).
Corporate Structure:
Private for-profit
Description of Services:
whiskerDocs is North America's largest provider of on-demand telehealth services for companion animals, with over 6 million eligible pets covered. Our client partners include employers, pet insurance, pet retailers, microchip companies, veterinary clinic aggregators, and medicare advantage organizations. Services are provided 24 hours a day via phone, secure live chat, video consult, and email.
Teleservices:
Nutrition, Poison control, Veterinary medicine
Teleservices - Other:
Pet virtual care, including triage and nutrition counseling.
Ancillary Services:
Health call center, Patient education, Patient engagement
Currently providing services in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Healthcare professionals have licenses in:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Teleproviders are physically located in:
Arizona, California, Colorado, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Louisiana, Massachusetts, Michigan, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Texas, Wisconsin
Entities company currently partners or is willing to partner with:
Assisted living facilities; Community mental health clinics; Correctional facilities; Educational institutions; Employers; Insurers; Military bases; Nursing homes; Patients/consumers directly; Senior communities; Skilled nursing facilities; Tribal agencies
Number of entities (agencies, hospitals, clinics, etc. – not including patients/consumers directly) currently served
6-19
How many patients / direct consumers is your company serving:
100+
Number full-time other:
1-5
Number part-time other:
31-40
Other telehealth professionals:
Veterinarians and Veterinary Technicians
After licensing and credentialing, average time to initiate services to new partner/customer:
1-3 months
Telemedicine systems used to connect to customers:
Proprietary
Electronic health records (EHR) incorporated in services:
Yes
How EHR interfaces with the EHR of the referring/consulting site:
Yes, through cloud based systems. Animal Health Records.
Company uses an electronic health record system that is certified by ONC:
Other (please specify)
Other EHR:
Not needed for pet telehealth.
Wait time for consultation for emergency services:
5-10 minutes
Wait time for consultation for nonemergent services:
Within 24 hours
Number teleconsults performed 2018:
20,000
Number teleconsults performed 2019:
50,000
Number teleconsults performed 2020:
90,000
Number teleconsults performed 2021:
85,000
Number teleconsults performed 2022:
80,000
Provides Billing Services:
No
Describe how your teleproviders are recruited and selected:
Recruiting through various online services and networking within the veterinary community. Individuals need to meet hiring criteria, i.e. veterinary nurses (technicians) are required to be properly credentialed in their state (varies by state--either registered, certified or licensed as applicable in each state). Veterinarians are required to be licensed in the state in which they provide virtual telemedicine services. There are currently only seven states in the U.S. in which a virtual client-patient relationship is permitted to be established.
Company Payment Model:
Subscription, Other (please specify)
Other Payment Model:
Per member per month for defined groups, such as employees or insurance plan participants.
Complies with HIPAA and HITECH:
Other (please specify)
Complies with HIPAA and HITECH - Other:
Not relevant for pet telehealth.
Minimum monthly consultation requirement:
76-100
Joined the Directory: 06/01/2023
Information Last Updated: